Solutions Architect EMEA

Redzone helps manufacturers make more stuff for less while greatly improving the employee experience. While there is a lot of hype around digital transformation, the factory of the future, and Industry 4.0, the focus has been on the equipment and technology – not the people. At Redzone, we are all about the people, what we call “the connected worker.” We make frontline teams more engaged and more productive so their lives improve while contributing to positive business outcomes. We do this by combining exceptional software and world-class coaching, giving our customers an average productivity increase of 22% in 90 days. Redzone brings together Production, Maintenance, and Quality teams, improving the communications between those teams to resolve issues and increase output. Decision-making happens on the shop floor by the people doing the work, in real time, for immediate impact and a better overall employee experience.

With over 1000 customers, 1400 plants and 325,000 users, Redzone is changing the way people work – one plant at a time.

Under the leadership of the SVP of Product and Solutions, the Solutions Architect is
responsible for developing and supporting customer data capture from new and existing operational technology (OT) network as well as integrating needs for a variety of manufacturing suiters, ERP, QA and similar systems. The Solutions Architect will work directly with prospective and existing customers to accurately scope technological solutions aimed to deliver seamless communications between systems per individual project requirements.

This position is located in the UK, Full Time, Exempt, Remote and may require travel up to 60% of the time, based on business needs.

What you will do:

• Influence prospective customers in the pre-sale process to share understanding of the current technology the client has in place, detailed knowledge of Redzone, and effective communication of how to effectively bridge perceived gaps.

• Develop Customer/Prospect Automation Scope.

• Hand off the Solution project to the project manager, ensuring they fully understand the architecture and are aligned on strategy and vision for how to move forward with the client/prospect.

• Partner with Sales, Support, and IT Teams to answer questions and prepare the Technical RFP.

• Effectively communicate proposed solutions ensuring feasibility and confidence in the deployment of the identified solution(s).

• Deliver accurate project scopes in terms of hardware and person-hour cost, accurate and timely execution of individual scope of work, and customer satisfaction as measured by after action scope reviews.

• Support the pre-sales process with on-site technology assessments including production of automation maps, mapping of existing information flows, system hierarchies and interface points and associated costs estimates.

• Implement system interface solutions within scope of responsibility as defined above in accordance with internal project management timelines.

• Work with existing platform and integration personnel to accomplish internal project management tasks.

• Set and document standards to build a library of knowledge for known solutions. Develop and support best practices to simplify future workflows and ensure effective communication to customers where appropriate.

• Other duties as assigned.

Expert communication skills, business acumen, and a problem-solving mindset are required to influence technical and operations executives.

Must understand:

• SCADA and different software types
• PLC Logic and Hardware
• Sensor Types and Working Principles
• OPC and industrial communication protocols
• High level understanding of ERP and MES integrations (API, CLI, MQTT, etc).
• Servers
• VMs
• Networking

Other:

• Knowledge and ability to learn computer-based software required to perform successfully in this position.
• Strong use of Microsoft suite of software (ie. Excel, PowerPoint, teams, word, office).
• Ability to influence at all levels of an organization and possess sound judgement and excellent assessment skills.
• Strong written and verbal communication skills.
• Willingness to accept coaching.
• Ability to manage multiple deadlines, tasks, and work in a high pace/high growth environment.

Education/Experience:

• BS Degree required in related fields; Computer Science, Computer Engineering, Automation Engineering, Industrial Engineering, Electrical Engineering, Electronic Engineering

• 5 years of Controls/Automation Engineering Experience is preferred. 

• Technical sales background will be considered (needs to have a strong engineering understanding)

About QAD and QAD Redzone:

QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises.  

QAD Redzone helps to enable QAD’s vision for the Adaptive Enterprise. Labor productivity improvements directly impact efficiency. Productive and empowered employees increase the effective capacity of your plant and accelerate time to productivity for new employees giving manufacturers the agility to increase production beyond what was previously possible without having to invest in production equipment or new plants, and reduce the amount and impact of employee attrition. Empowered employees with a growth mindset take extreme ownership of challenges that impact their production goals, creating resilience in the face of disruption.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. 

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