Offer summary

Qualifications:

Bachelor’s degree in Engineering, Operations, Project Management, or a related field., PMP or Prince2 certification is required., 7–10+ years of project management or operations leadership experience in high-growth environments., Experience in e-commerce infrastructure and a proven track record of launching cross-functional initiatives..

Key responsibilities:

Own and maintain the master project roadmap across all functions.

Identify project risks early and escalate issues with context and solutions.

Create visibility tools like dashboards and status briefs for leadership.

Lead project syncs and ensure accountability for deliverables from cross-functional teams.

Job description

At Jiffy.com, we are America’s destination for print-ready artwork and unmatched speed, empowering crafters, small business owners, and hobbyists to turn their creative visions into reality. With high-quality apparel, diverse transfer types, and seamless customization, we make the process fast, efficient, and fun. As we continue our rapid growth, we are looking for a VP of Operations to drive cross-functional process excellence, cost efficiencies, and scalable operational infrastructure to support our ambitious goal of reaching $1B+ in revenue.

We’re looking for a Director of Project Management to serve as the execution backbone of Jiffy. This is a high-visibility, high-responsibility role reporting to the VP of Operations with a dotted line to the Chief of Staff. You’ll work directly with the CEO, President, and full C-suite to bring structure, urgency, and follow-through to our most important initiatives. Your job is to turn company ambition into timelines—and then protect those timelines at all costs.

Key Responsibilities

Own the master roadmap – Build and maintain a unified, Gantt-level project view across all functions. No ambiguity.
Spot risk early – Identify slippage before projects start. Escalate fast—with context and solutions, not chaos.
Build visibility tools – Create dashboards, timelines, and status briefs that keep leadership informed without having to ask.
Push for real ownership – Hold cross-functional teams (engineering, ops, creative, logistics, marketing) accountable for real, tangible deliverables.
Drive exec alignment – Lead project syncs. Raise the red flag early. Be the one who says “this won’t ship” when no one else will.
Deliver milestone-level execution – Track every task, dependency, and deadline. Surface blockers and drive resolution relentlessly.
Report with precision – Flag structural risks, scope creep, and misalignment clearly to VP of Ops and Chief of Staff.

Requirements

Qualifications & Skills

Bachelor’s in Engineering, Operations, Project Management, or similar
PMP or Prince2 certification required
7–10+ years of project management or operations leadership experience in high-growth, fast-moving environments
Proven track record launching 10+ cross-functional initiatives with zero timeline slippage
Experience implementing project planning frameworks in organizations that didn’t have them
Experience in high-growth DTC brands, ideally with exposure to supply chain and operational complexity
Background in enterprise-level product or operations teams with direct accountability for shipping and delivery
Experience in e-commerce infrastructure or platforms where project timing is critical to success
Consulting experience at firms like McKinsey or BCG is acceptable—only if followed by hands-on leadership in an operating role
Detail-obsessed – You don’t miss edge cases. You sniff out scope gaps before they become issues.
Milestone absolutist – Nothing lives in the abstract. You assign owners, define dependencies, and track to real deadlines.
Risk radar always on – You catch soft briefs, fake scopes, and phantom timelines before they derail anything.
Escalation fluent – You push up, across, or down when needed—but always with data, control, and optionality.