Offer summary

Qualifications:

Bachelor’s Degree preferred or at least one year of equivalent work experience., Experience in sales is preferred., Familiarity with the mortgage industry is a plus., Strong customer service skills are essential..

Key responsibilities:

Serve as the primary point of contact for the mellohome network ecosystem.

Make outbound calls to discuss solar, home improvement, and home security services.

Follow up with leads to provide information and assistance to customers.

Refer clients to partnered companies for incentives based on referrals.

Job description

Description

Position at mello Home Services

Position Summary:

Responsible for serving as the primary point of contact for the mellohome network ecosystem. Initializes the engagement between all mellohome parties for the introduction of assignment of the referral process. Follows up with loanDepot customers and book of business to discuss the benefits of solar, home improvement, and home security services. Engages in outbound dials and plays a pivotal role in referring clients to loanDepot's partnered companies. Your primary focus will be on providing exceptional customer service and ensuring a seamless experience for our clients from start to finish. This position ensures the performance of all duties in accordance with the company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates.

Responsibilities:

Plays a Relationship Engagement role, becoming the initial referral hub between solar, home improvement, and home security.
Makes outbound calls to loanDepot customers to discuss solar, home improvement, and home security services.
Follows up with leads and book of business to provide information and assistance to customers.
Refers clients to loanDepot partnered companies for incentives based on referrals.
Ensures a high level of care and attention to customer needs.
Provides support and guidance to customers throughout the entire process.
Proactively works to meet and exceed sales targets and goals.
Responsible for all transaction milestones by tracking initial handoff between consumer and referral partners.

Requirements:

Bachelor’s Degree preferred, or minimum of one (1) + years’ equivalent work experience.
Experience in sales preferred.
Experience in the Mortgage industry preferred.
Must be willing to work Monday-Friday from 8am-5pm pacific time.

Why work for #teamloanDepot:

Aggressive compensation package based on experience and skill set.
Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
Work with other passionate, purposeful, and customer-centric people.
Extensive internal growth and professional development opportunities including tuition reimbursement.
Comprehensive benefits package including Medical/Dental/Vision.
Wellness program to support both mental and physical health.
Generous paid time off for both exempt and non-exempt positions.

About loanDepot:

loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.

Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this role is between $16.35 and $18.00/hr. Your base pay will depend on multiple individualized factors, including your job-related knowledge/skills, qualifications, experience, and market location.

We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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