Offer summary

Qualifications:

Experience with Dynamics 365 CRM and Power Platform., Knowledge of customizing and configuring CRM modules., Ability to develop using C#, JavaScript, or TypeScript., Strong understanding of business process analysis and solution design..

Key responsibilities:

Gather and analyze business requirements to design solutions.

Develop and customize CRM modules like Sales, Customer Service, and Marketing.

Integrate Dynamics 365 with other systems such as Azure and Power Platform.

Collaborate with teams to ensure technical solutions meet strategic goals.

Job description

Our client: A technology innovation consultancy with a highly qualified team that helps companies accelerate towards digital transformation.

Mission: To design, develop, implement and test innovative technological solutions that enhance the development of customers and society.

Culture: We believe that success results from the well-being of our employees and, therefore, our philosophy is to build an environment of trust where they feel fulfilled, integrated and active in the company's culture.

Position Overview: We are looking for a Dynamics 365 CRM Consultant with hands-on experience delivering scalable and integrated customer engagement solutions across Sales, Customer Service, and Marketing modules. The ideal candidate is a functional/technical hybrid who can work across the Dynamics 365 ecosystem and Power Platform, with an eye on process optimization, automation, and seamless user experience.

This role requires in-depth platform knowledge, experience working on real-world CRM implementations, and the ability to collaborate with cross-functional teams including business stakeholders, developers, architects, and support.

Responsibilities

Work on gathering, analyzing, and understanding business requirements to design effective solutions based on the Dynamics 365 Customer Engagement platform.
Develop, configure, and customize the Sales, Customer Service, and Marketing modules in Dynamics 365 CRM, including entities, forms, workflows, business rules, and model-driven apps.
Integrate Dynamics 365 with other systems and platforms such as Azure Services, the Power Platform (Power Automate, Power Apps), and Dataverse.
Participate in defining solution architecture and environment strategies (development, testing, production), with a focus on security and performance.
Create custom components using C#, JavaScript, or TypeScript (e.g., plugins, custom workflows, and web resources).
Contribute to building dashboards and analytical reports using Power BI, aligned with business goals.
Assist in the implementation and maintenance of ALM (Application Lifecycle Management) practices, CI/CD pipelines, and version control using Azure DevOps.
Collaborate with cross-functional teams (business, IT, architecture, and support) to ensure alignment between technical solutions and strategic objectives.
Document technical and functional solutions, including diagrams, user guides, and test plans.
Support training and onboarding sessions for key users and system administrators.