Offer summary

Qualifications:

Bachelor's Degree in Counseling, Psychology, or related field, or equivalent crisis experience., At least 2 years of experience in crisis intervention or mental health services., Over 1 year of supervisory or leadership experience., Excellent written communication skills and proficiency with digital communication platforms..

Key responsibilities:

Supervise and support a team of crisis counselors during shifts.

Monitor quality and adherence to protocols in text and chat interactions.

Manage staff performance, training, and development.

Ensure safety and proper documentation in crisis situations.

Job description

Job Details

Job Location: Remote - Baltimore, MD

Position Type: Part Time

Salary Range: $26.00 - $28.00 Hourly

Travel Percentage: Up to 25%

Job Shift: Weekends

Description

Shift: Saturday and Sunday from 8PM-4AM

Position Summary:

The 988 Text and Chat Supervisor oversees a team of crisis counselors who provide immediate, confidential support via text and chat for individuals experiencing emotional distress or suicidal crisis. This leadership role ensures high-quality, trauma-informed services, supervises staff performance, manages risk, and supports operational goals to align with 988 Suicide & Crisis Lifeline standards.

Key Responsibilities:

Team Supervision & Support
- Provide real-time supervision, de-escalation assistance, and clinical guidance to text/chat counselors during shifts.
- Facilitate regular supervision sessions, case consultations, and performance reviews.
- Support onboarding, training, and continued development of new and current staff.
- Monitor text and chats for quality, adherence to protocols, and client safety.
- Track key performance indicators
- Ensure accurate documentation and timely completion of required reports.
- Assist in managing high-risk or complex situations, including imminent risk of harm to self or others.
- Uphold 988 standards
- Maintain schedules and ensure adequate staffing coverage for shifts.

Qualifications

Required:
- Bachelor’s Degree in Counseling, Psychology, or related field (or bachelor’s with equivalent crisis experience)
- 2+ years of experience in crisis intervention or mental health services
- 1+ year of supervisory or leadership experience
- Excellent written communication skills
- Proficiency with digital communication platforms and electronic documentation
- Availability for flexible scheduling, including nights/weekends
Preferred:
- Bilingual

Work Environment & Equipment:

Will require some onsite training
Remote position with required internet connectivity and private, quiet workspace
Equipment provided (laptop, headset)
Must adhere to all HIPAA and confidentiality requirements

Compensation & Benefits: