Offer summary

Qualifications:

High School Diploma or GED is required., Previous billing experience with hospital or clinic claims is preferred., Knowledge of ICD-10, CPT, and MS-DRG coding is advantageous., Ability to communicate effectively with patients, insurance companies, and staff..

Key responsibilities:

Research and resolve insurance billing issues and denials.

Follow up on outstanding accounts receivable to ensure timely payments.

Communicate with payors, patients, and staff regarding billing matters.

Collaborate with departments to ensure account accuracy and resolve issues.

Job description

Job Details

Job Location: Washington Regional Med. Ctr. - Fayetteville, AR

Position Type: Full Time

Education Level: High School Diploma or GED

Salary Range: Undisclosed

Job Shift: Day

Job Category: Admissions & Billing Services

Description

Organization Overview, Mission, Vision and Values

Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for four consecutive years by U.S. News & World Report. We employ 3,400+ team members and serve the region with over 45 clinic locations, the area’s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors.

Position Summary

The role of the Billing Coordinator reports to the corresponding Business Office Manager. This position is responsible for providing billing and AR follow up of claims. This position oversees research and resolution of insurance billing issues at the time of claims submission, receipt of denial or non-contracted payment, and refund requests.

Essential Position Responsibilities

Review and research insurance denials receive through insurance remittances, payor correspondence, or Clearinghouse rejections in an accurate and timely manner.

Respond appropriately to payor denials through written and/or verbal appeals processes for payor specific denials.
Provide effective communication with patients, insurance companies, and staff.
Maintain AR collection of claims at less than 30 days of account age.
Collaborate with necessary departments to ensure overall account accuracy and issue resolutions.
Reconcile transactions to ensure payments are balanced.
Provide timely and efficient follow-up on all outstanding AR using assigned ATB worklist reports, using various systems including Payor portals, Payor phone inquiries and/or written communications.
Assigned to specific insurance(s) and providers/specialties but expected to learn on the job other insurances and specialties for career growth.
Maintain current assigned insurance(s) guidelines, policies, and procedures related to payment of claims.

Qualifications

Education: High School graduate or GED
Licensure and Certifications: N/A
Experience: Previous billing experience with hospital and/or clinic claims, preferred. Previous experience with ICD-10, CPT, and MS-DRG coding, preferred.

Work Environment: This position will spend 80% of time sitting while performing work in a standard office environment and 20% of time standing and/or walking while pushing, pulling, lifting, and/or carrying up to 50 lbs.