Offer summary

Qualifications:

High School Diploma or equivalent required, technical college degree preferred., Strong attention to detail and ability to multitask., Self-motivated with good communication skills, especially with international teams., Experience with Excel, including creating reports and modifying CSV files..

Key responsibilities:

Monitor network operations and escalate tickets as needed.

Assist in supporting and documenting new product changes.

Work with multiple teams across the US and Canada to ensure smooth operations.

Compile monthly call and ticket reports and perform other related duties.

Job description

Job Details

Job Location: Needmore - Dayton, OH

Position Type: Full Time

Education Level: High School

Salary Range: Undisclosed

Job Category: Information Technology

Description

**The shift for this position is 2^nd shift, 12pm-8pm EST, with one weekend day required.**

STRATACACHE delivers in-store retail experience transformation and exceptional customer journeys through a wide array of marketing technology. Our solutions enable retailers to learn deeply about their customers shopping preferences and behaviors, delivering targeted promotional or task-based messaging on any digital display. With 3.3 million+ software activations globally, we power the biggest digital networks for the worlds largest brands. Across the STRATACACHE family of complementary Marketing Technology solution companies, we have the technology, expertise, and track record to bring retail innovation that delivers results. Learn more about the STRATACACHE family at www.stratacache.com or on Social Media at LinkedIn, Twitter, and Facebook!

STRATACACHE values our employees in addition to the opportunity to join a collaborative team and do interesting work, we offer competitive compensation to our employees. Our comprehensive offerings include major medical, dental, vision, and disability insurance options as well as Employee Benefit Time, matching 401K, corporate discounts, and an Employee Assistance Program. We'll be happy to tell you more during the interview process!

The Lottery Operations team is seeking an Operations/NOC specialist. This is an exciting opportunity to be part of a growing but tight-knit team.

PRINCIPLE ACCOUNTABILITIES

Performing second functions including NOC monitoring, ticket escalations, tech dispatching, IM assistance for support, and overflow calls when needed.
Work with other Lottery Ops team members to optimize and document changes for new products in Confluence when needed.
Working with multiple teams in US and Canada
Understanding equipment behavior and their functionality
May need to assist in compiling call and ticket reports on a monthly basis.
Perform other duties as requested

Qualifications

High School Diploma or equivalent required, Technical focused College Degree preferred

Strong attention to detail.
Ability to multitask.
Self-motivated
Strong communication skills will be working with the Carmanah team in Calgary.
Experience with Excel -Will be creating monthly reports and modifying .csv files.
Experience with ticketing system

EMPLOYMENT CONDITIONS: As a condition of employment, all successful candidates are required to consent and successfully pass mandatory drug and background screening prior to first day of employment.

STRATACACHE and its family of companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable national, federal, state or local law.

While we are excited and appreciate you interest in our opportunities, please keep in mind that we are not able to contact all applicants that have applied.

No vendor/agency solicitation please.

Required profile