Offer summary

Qualifications:

High School diploma required, Associate's degree in Computer Science preferred., At least 1 year of technical support or related experience., Strong troubleshooting and analytical skills., Good communication skills and ability to multitask effectively..

Key responsibilities:

Monitor and maintain digital menu board devices in the field.

Provide technical support via phone and email to clients.

Update monitoring reports and support tickets daily.

Assist with other duties related to system operation and support.

Job description

Job Details

Job Location: Needmore - Dayton, OH

Position Type: Full Time

Education Level: High School

Salary Range: Undisclosed

Job Category: Information Technology

Description

STRATACACHE delivers in-store retail experience transformation and exceptional customer journeys through a wide array of marketing technology. Our solutions enable retailers to learn deeply about their customers shopping preferences and behaviors, delivering targeted promotional or task-based messaging on any digital display. With 3.3 million+ software activations globally, we power the biggest digital networks for the worlds largest brands. Across the STRATACACHE family of complementary Marketing Technology solution companies, we have the technology, expertise, and track record to bring retail innovation that delivers results.

STRATACACHE values our employees in addition to the opportunity to join a collaborative team and do interesting work, we offer competitive compensation to our employees. Our comprehensive offerings include major medical, dental, vision, and disability insurance options as well as Employee Benefit Time, matching 401K, corporate discounts, and an Employee Assistance Program. We'll be happy to tell you more during the interview process!

The Network Operations Specialist provides proactive maintenance, monitoring, and software services for a variety of the digital menu board footprint, both indoor and outdoor for Stratacache and SCALA customers. This includes monitoring devices in the field for issues, providing technical support via both phone and email, as well as updating internal knowledge base articles.

Principal Accountabilities:

Provide system operation services to STRATACACHE & SCALA clients
Provide technical support assistance via phone and email
Update daily monitoring reports/tickets
Perform other duties, as requested.

Qualifications

Minimum of High School degree required; Associates Degree in Computer Science preferred
1+ years technical support or relevant experience.
Strong troubleshooting skills.
Good verbal and written communication skills.
Proven ability to multi-task and plan/prioritize work to meet deadlines with a high degree of accuracy and attention to detail.
Strong analytical and critical thinking skills
Strong customer service phone or "soft skills

STRATACACHE and its family of companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law.

While we are excited and appreciate you interest in our opportunities, please keep in mind that we are not able to contact all applicants that have applied.

No vendor/agency solicitation please

Required profile