Offer summary

Qualifications:

Minimum two years of experience in a medical office, preferably in dermatology., Strong communication skills, both verbal and written., Knowledge of dermatology terminology and electronic medical records (EMA)., Certification is preferred but not required, such as Certified Medical Assistant..

Key responsibilities:

Communicate pathology results to patients and answer their questions.

Coordinate with providers and schedule appointments using practice management software.

Triage phone calls and assist patients with their concerns regarding pathology results.

Work collaboratively with the healthcare team to ensure efficient patient care.

Job description

Job Details

Job Location: AZ Regional Support Center - Phoenix, AZ

Position Type: Full Time

Salary Range: Undisclosed

Description

Responsibilities/Tasks:

Contact patients daily to communicate patients Pathology results effectively and answer patients questions when needed.
Effective/strong telephone skills.
Ability to communicate with providers whether through emails or phone calls.
Competent with the terminology needed to perform the job.
Able to schedule appointments with multiple providers using Next Gen Practice Management.
Good understanding using EMA Electronic Medical Records.
Able to triage phone calls. Can help answer the patients concerns regarding their Pathology results.
Able to activate the Portal for the patient so they may view their records or pathology results.
Answer triage calls and task teams.
Update pharmacy changes.
Send medication refills when indicated.
Ability to plan, organize and prioritize each day.
Ability to work effectively as a team member with providers and other staff.
Self -starter.
Able to work with minimal supervision
Able to reach weekly goals as a team.
Motivation to succeed as a team.
Create a culture of patient excellence and delivering customer service.

Qualifications

Qualifications

Education: Certification not required, but preferred (i.e., Certified Medical Assistant, Certified Dermatology Technician, etc.)

Experience: Minimum two years experience in a doctors office. Prior dermatology experience. EMA experience preferred.

Performance Requirements:

Quality written and verbal communication skills.
Professional in appearance and mannerisms.
Understand dermatology terminology.
Able to demonstrate compassion and caring in dealing with others, patients and coworkers alike.
Able to prioritize tasks, understand the providers instructions, and know when to seek information or advice.

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, postal machines, etc.

Work Environment: Position is in a well-lighted medical office environment. Occasional evening and weekend work.

Please note, any offer of employment is contingent upon successful completion of a pre-employment background check. A record with prior conviction is not an absolute bar to employment.

No phone calls or agencies, please.

Required profile