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Technical Support Engineer - (Sydney, Australia)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Australia

Offer summary

Qualifications:

3+ years of experience in technical support or related field., Technical degree in Computer Science, IT, Engineering, or equivalent experience., Strong analytical, troubleshooting, and debugging skills., Experience with Unix, Linux, and Windows Server administration..

Key responsibilities:

  • Manage case backlog and communicate with customers according to documentation standards.
  • Reproduce product issues and collaborate with Engineering on escalated cases.
  • Create and improve knowledge content for customers and team members.
  • Work cross-functionally with various teams including Engineering and Professional Services.

Perforce Software logo
Perforce Software Large http://www.perforce.com/
1001 - 5000 Employees
See all jobs

Job description

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.  
  
With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.  

Position Summary:

We are looking for an individual who is curious, collaborative, independent, and innovative. As part of the team, you will work directly with customers, solving complex technical issues in our own products and related technologies. You will manage cases, reproduce issues, file bugs, devise and implement workarounds, monitor self-service support channels, and create and improve knowledge content. You will work closely with Professional Services, Sales, Engineering, Product teams, partners and more to help our customers derive value from Delphix products. 

Responsibilities:
  • Perform case backlog management and provide customer communication as defined by documentation standards 
  • Reproduce product issues in-house, recommend solutions/workarounds and collaborate with Engineering on escalated issues 
  • Work cross functionally with Engineering, Professional Services, Pre-Sales and other groups 
  • Create new and improve existing knowledge content that is shared with customers and co-workers 
  • Occasional travel may be required, generally two week a year or less 
  • This job may require weekend and holiday coverage via rotation across the team 

    • Requirements:
  • 3+ years of experience & related education 
  • Technical degree (CS/IT/Eng/ITSec) or equivalent experience 
  • Strong customer relationship & interpersonal skills 
  • Demonstrated experience with clients and internal resources in face-to-face, telephone, and virtual meetings and the ability to work and interact as a member of a group or team 
  • Demonstrated history of strong analytical, troubleshooting, and debugging skills 
  • Unix and Linux system administration skills 
  • Experience with a RDBMS, especially backup and recovery for Oracle and MS SQL Server 
  • Operating System Skills: Linux, Unix, Windows Server 
  • Network Troubleshooting (TCP/IP, routing protocols) 
  • Awareness and understanding of related emerging technologies and practices 

    • Preferred, but not required:
  • Extensive experience with either Oracle RDBMS, (including clustering, recovery, and multitenant configurations) 
  • Microsoft SQL Server RDBMS (including availability groups, indexes and constraints, and performance tuning) 
  • Experience with data virtualization, hypervisors and cloud 
  • Ability to read "C" or Java code 
  • Ability to script in Shell, Python, etc.  
  • Experience with data masking or ETL technologies 
  • Experience troubleshooting distributed components/services and log analysis 
  • Experience with crash dump analysis for Unix 
  • Experience with ZFS 
  • Data storage, backup, and/or archiving knowledge 
    • Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.
     
    If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!
     

    Required profile

    Experience

    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    LinuxUnixHelp Desk SupportOperating System DevelopmentRelational Database Management SystemsCustomer Relationship ManagementNetwork TroubleshootingScriptingData MaskingData VirtualizationMicrosoft SQL Server Data Engine (MSDE)Oracle DatabasesLog AnalysisHypervisorXfsCrash ReportsETL (Extract Transform Load)Cloudant

    Other Skills

    • Troubleshooting (Problem Solving)
    • Analytical Skills
    • Teamwork
    • Communication
    • Problem Solving
    Are you interested?

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