Studio Support Specialist

This is a remote position.

OPEN TO PHILIPPINE RESIDENTS ONLY

Schedule:

• 20 hours/week
  
• 4 hours a day, flexible scheduling within business hours (11 AM - 7 PM Mountain Time)
  

Client Timezone: Mountain Time

Client Overview

Join a thriving wellness and fitness facility that’s experiencing exciting growth and serves a vibrant, diverse community of health-conscious individuals. This dynamic company operates comprehensive fitness programs and wellness services, creating a supportive environment where clients achieve their health and wellness goals. With a bilingual clientele and a commitment to exceptional customer service, this organization values genuine human connections and maintains a warm, welcoming atmosphere that sets them apart in the wellness industry.

Responsibilities:

• Follow up with new clients through messaging, texting, and phone support to ensure smooth onboarding
  

• Handle general customer inquiries and provide friendly, supportive customer service
  

• Manage contract-related administrative work including sending payments and tracking client information
  

• Build and send mass emails and manage email communications
  

• Support phone lines using the company’s phone application system
  

• Assist with general administrative tasks and secretary-type work
  

Requirements

• Excellent English communication skills, both written and verbal
  

• Proficiency with Microsoft Office Suite, particularly Excel and Word
  

• Strong interpersonal skills with a friendly, chatty, and warm personality
  

• Ability to work independently and learn new systems quickly
  

• Tech-savvy with ability to adapt to various software platforms
  

• Comfortable working in a fast-paced environment with varying daily tasks