Offer summary

Qualifications:

Strong sales and customer service background with proven experience in outbound calling., Excellent verbal and written communication skills in English., Experience with CRM systems, particularly GoHighLevel is a plus., Ability to work independently and manage multiple tasks effectively..

Key responsibilities:

Handle all customer service and quote inquiries from initial contact to repeat business.

Conduct outbound calls to previous clients for service opportunities and manage client communications.

Manage email and calendar scheduling, and post advertisements in local Facebook groups.

Track and maintain customer database for follow-ups and coordinate service appointments.

Job description

This is a remote position.

40 hours a week
Mon-Fri 8am - 5pm AEST

JOB DESCRIPTION: SALES/ADMIN SUPPORT SPECIALIST

Scope:

40 hours per week
Direct reporting to business owner
Handle all customer service and quote inquiries
Manage complete customer lifecycle from initial inquiry through to repeat business
Responsible for meeting outbound call targets and conversion metrics
Territory focus on Brisbane metropolitan area
Manage posting schedule for community Facebook groups

Responsibilities:

Process and prepare quotes for incoming customer inquiries through GoHighLevel
Conduct outbound calls to previous clients for repeat service opportunities
Handle inbound customer service inquiries and manage client communications
Manage email and calendar scheduling
Post pre-designed advertisements in local Brisbane community Facebook groups
Track and maintain customer database for annual follow-ups
Process leads from various sources
Schedule and coordinate pressure cleaning service appointments

Requirements:

Strong sales and customer service background with proven experience in outbound calling
Excellent verbal and written communication skills in English
Experience with CRM systems (GoHighLevel experience a plus)
Ability to work independently and manage multiple tasks
Professional phone manner and ability to overcome customer objections
Basic social media platform knowledge, particularly Facebook community groups
Strong attention to detail and follow-through capabilities
Available to work Brisbane business hours