Offer summary

Qualifications:

High School Diploma or GED required; Bachelor's Degree in a technical discipline preferred., Bilingual proficiency in English and Spanish is essential., 3 years of experience in technical or support functions, preferably in the music industry., Strong communication skills and experience with G Suite apps are necessary. .

Key responsibilities:

Monitor and troubleshoot content delivery issues, including pending deliveries and unresolved errors.

Improve delivery procedures and suggest system enhancements to minimize errors.

Assist with maintaining DSP documentation and coordinate the loading of back catalogs from clients.

Escalate issues to the Manager, Content Operations as needed.

Job description

Coordinator, Content Operations

Symphonic Distribution is a 100% independent music distribution and marketing company headquartered in downtown Tampa, FL, and with offices in Brooklyn, Nashville, and Bogota, Colombia. We focus on distributing, promoting, and developing great independent music from artists, record labels, and many more. Not only do we want to work with some great and prolific creators, we want to also work with creative, passionate, positive, and forward thinking individuals. Maybe this is you? If so, then below you will find an opportunity to join Symphonic. As a company, we want to have an environment that is inclusive, diverse, and accepting so that everyone, regardless of their background, race, or sexual orientation, has a chance to do great things in the industries of music, tech, and marketing. The Coordinator, Content Operations will work full time remotely out of our Colombia location and will come with some cool perks, as well as ensuring that as an individual, you have the proper work/life balance.

In a Nutshell //

The Coordinator, Content Operations will play a pivotal role in streamlining the content operations processes to enhance the quality of the content. This role will help align all elements of the content lifecycle from start to finish to help ensure accuracy, process improvement, minimize errors, and improve efficiency. The Coordinator, Content Operations will also be responsible for analyzing and monitoring the effectiveness of content delivery, taking appropriate action and providing service recovery as needed.

Compensation: $3,025,000.00 - $3,932,500.00 COP Monthly

What you will do //

Monitor, troubleshoot, and take appropriate action with:
- Pending Deliveries
- Unresolved Delivery Errors
- Failed Takedowns
- Delivery Throughput
  - Improve delivery procedures and suggest delivery system improvements wherever possible

Execute scripts or manual workflows when necessary to repair errors
Create, modify or run SQL queries to gather metrics or investigate errors
- Respond to and action DSP Notices/Reports/Errors
Monitor UPC and ISRC usage and take appropriate action as needed
Assist with DSP relations
- Assist with collecting information about our DSP network, information pertaining to potential pain points, opportunities, new features/products, etc.
Assist with the collection, organization and maintaining of current DSP documentation and resources including:
- XSD and XML specs
- Contacts
- Partner List (Monday and on Website)
  - White Label Partners

Delivery Methods
Delivery Specs
DDEX Specs
New Genres & Genre Mapping

Document the ingestion process of each DSP partner.
Coordinate the loading of back catalogs from clients, leveraging freelancers and/or employees.
Escalate situations as needed to the Manager, Content Operations.

What you need to have //

High School Diploma or GED
Bilingual proficiency in English and Spanish
3 years of related experience in technical or support functions involving systems.
Music industry experience
Customer service experience
Experience collaborating with G Suite apps, including Google Docs, Google Sheets, and Google Slides.
Deep passion for emerging music.
Excellent written and oral communication skills.
Energetic and dynamic personality that enjoys human interaction and building relationships quickly.
Professionalism and respect for others.

What will set you apart //

Bachelor’s Degree in computer science, a technical discipline or equivalent
3 years of content operations experience
Strong relationship with Digital Service Providers (DSP)
Some experience with databases, including running SQL queries
Proficiency in Microsoft Excel, including advanced functions and data manipulation.

Additional Insights //

This position reports directly to the Manager, Content Operations.

About Symphonic Distribution

Symphonic Distribution enables content creators to fully maximize their music’s revenue and grow their global audience. The company focuses on working with: record labels, artists, managers, producers, social media influencers, and even distributors just like us to get their messages seen and heard. While our core business is to distribute music digitally and physically for the many talented creators that we have the honor of working with, we focus on a number of services, such as: Physical Distribution, User Generated Content Monetization on YouTube, Tik Tok, Triller, Instagram, Release Promotion such as Playlist pitching, marketing diagnostics, strategy and a number of other very important services to ensure that creators are maximizing and collecting on as many royalties as possible. Symphonic also showcases one of the largest partnership networks available, partnering with Spotify, Apple Music, Pandora, Amazon, and many other services where music can be consumed on. Check out more about us on our website at www.symdistro.com

Compensation$3,025,000.00 - $3,932,500.00 COP Monthly (Before Taxes)

Required profile