Director of Care Navigation at Isaac Health

Director of Care Navigation

Our Company

At Isaac Health, we're on a mission to improve brain health at the population level by providing greater access to specialty brain health and dementia care services for all. We believe that everyone everywhere deserves to get the care they need, and are striving to make care convenient and accessible while tackling the stigmas that surround brain health conditions.

Since launching in 2022, Isaac Health has scaled to provide brain health and dementia care services to more patients and families across the US. With support from leading healthcare investors, and impactful leaders like you, we’ll continue to provide high-quality patient-centered care for the evaluation and management of brain health conditions and deliver exceptional client and family outcomes for years to come. With a heavy focus on clinical quality and safety in all that we do, we’ve accomplished excellent outcomes for our clients:

• 92% of patients report an improvement against their cognitive goals in only 3 weeks after working with Isaac Health.
• 73% of patients or their care partners continue to report improvement in neurocognitive symptoms after 6 months
• 70% of patients remain engaged with Isaac Health after 6 months

This is just the beginning for Isaac Health, and we won’t stop building, growing, and iterating until everyone, everywhere can access high-quality, evidence-based brain health and dementia care without high costs or long wait times. We’re looking for mission-driven leaders who share these values, and we need your help as we transform access to high-quality brain health care in the United States and beyond.

To learn more about our company, visit www.myisaachealth.com

The Role

We are seeking an experienced and passionate Director of Care Navigation to lead our patient support and care management efforts. This role is critical to the success of our clinical model, ensuring that every individual who enters our system feels supported, seen, and empowered.

You will oversee a national team of Care Navigators and support staff, and in time, build and manage a layer of care navigation team leaders. This role blends strategic leadership, operational rigor, and deep empathy for patients and caregivers navigating memory loss. You’ll be responsible for team development, performance, patient engagement outcomes, and continuous improvement of care coordination workflows.

The ideal candidate brings deep experience in dementia care, a proven ability to scale and manage multidisciplinary teams, and thrives in a fast-paced, tech-forward healthcare environment.

Key Responsibilities

Team Leadership & Strategy

• Directly lead a growing team of Care Navigators and support staff, while preparing to scale the team structure by hiring and developing team leaders
• Set clear goals and performance standards; foster a high-performing, mission-aligned team culture
• Lead strategic planning and execution of care navigation processes in alignment with clinical and organizational priorities
  

Patient Experience & Care Coordination

• Own the patient journey from first touchpoint through longitudinal engagement; ensure timely, consistent, and compassionate care navigation
• Partner with clinical and operations leadership to identify opportunities to improve patient and caregiver engagement, retention, and satisfaction
• Oversee complex patient escalations, transitions of care, and interdisciplinary coordination efforts

Operational Excellence

• Optimize workflows, documentation standards, and tech-enabled task management across the Care Navigation function
• Own and improve performance metrics such as check-in completion rates, care coordination timeliness, and navigation quality
• Support integration with partner organizations and payors, ensuring SLAs and reporting needs are met

Cross-Functional Collaboration

• Act as the strategic liaison between Care Navigation and Clinical, Tech, Product, and Growth
• Support implementation of new programs or services that impact care coordination (e.g., group therapy, diagnostics, caregiver support)

About You

Must-Have Qualifications

• 5+ years of experience managing care coordination, case management, or navigation teams, ideally within a healthcare, aging services, or digital health context
• Demonstrated leadership in the Alzheimer’s disease, dementia, brain health, or geriatric care space — you understand the nuances of this population’s needs
• Proven ability to lead in a fast-paced, dynamic organization (e.g., startups, healthcare innovation settings)
• Experience using care coordination technology, EHRs, and/or telehealth platforms
• Exceptional communication, people leadership, and change management skills
• Strong operational mindset: you think in workflows, metrics, and systems—but always center the human experience

Preferred Qualifications

• Advanced degree in Public Health, Social Work, Nursing, Healthcare Administration, Counseling, or related field
• Familiarity with NCQA care management standards and best practices
• Experience building or scaling programs across multiple states or regions
• Familiarity with Medicare/Medicaid billing is a plus
• Prior experience supporting family caregivers, behavior management strategies, or navigating community resources

What We Offer

Mission-Driven Work

• Help shape the future of brain health care, bringing critical services to thousands of older adults and their families
• Contribute to an organization committed to equity, empathy, and long-term impact
• Remote-First Culture - work from anywhere in the U.S. with a distributed, collaborative team
• Supportive leadership

Growth & Innovation

• Join a scaling startup with opportunities to grow your team, your leadership scope, and your influence
• Help define and build new programs, services, and care models from the ground up

Isaac Health takes diversity, equity, inclusivity, and belonging in opportunity seriously. We seek to build a creative, productive, forward-thinking, inclusive team that reflects the diverse communities we aim to benefit because we know that will allow us to do our best work.