Offer summary

Qualifications:

Fluency in German and English, both written and spoken., Experience in customer support, preferably in healthcare, pharmacy, or telemedicine., Strong communication and interpersonal skills with empathy for healthcare inquiries., Detail-oriented with excellent problem-solving abilities..

Key responsibilities:

Provide exceptional customer support in German for online pharmacy and telemedicine inquiries.

Assist customers with their medication orders, consultations, and service-related questions.

Troubleshoot issues and provide effective solutions in a timely manner.

Document all customer interactions thoroughly and accurately.

Job description

Patrique Mercier Recruitment is pleased to present an excellent opportunity for a German Speaking Customer Support representative within the Online Pharmacy & Telemedicine Department. This exciting role offers you the chance to support clients in navigating healthcare services and online pharmacy solutions, contributing to the well-being of patients.

In this position, you will assist German-speaking customers with inquiries regarding medication orders, telemedicine consultations, and pharmacy services. Your expertise in customer service and empathy will play a vital role in addressing concerns and ensuring a smooth experience for users seeking healthcare solutions.

Join a dedicated team that emphasizes compassion and quality care, and help shape the future of healthcare delivery while making a positive impact on patients' lives!

Responsibilities

Provide exceptional customer support in German for online pharmacy and telemedicine inquiries
Assist customers with their medication orders, consultations, and service-related questions
Troubleshoot issues and provide effective solutions in a timely manner
Educate customers about pharmacy services and telemedicine options
Document all customer interactions thoroughly and accurately
Collaborate with healthcare professionals to resolve complex inquiries
Stay updated on healthcare regulations and company services

Requirements

Fluency in German and English, both written and spoken
Experience in customer support, preferably in healthcare, pharmacy, or telemedicine
Strong communication and interpersonal skills
Empathy and sensitivity in dealing with healthcare-related inquiries
Detail-oriented with excellent problem-solving abilities
Ability to work efficiently in a fast-paced and remote environment
Knowledge of healthcare and pharmacy regulations is a plus
Willingness to learn and adapt to new processes and technologies

Benefits

Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Competitive Salary by Greek standards
Fully Paid Relocation Package WITHIN EU (flight to Athens, transfer, and hotel for the first 4 weeks)

Required profile