Offer summary

Qualifications:

Fluency in German and English, both written and spoken., Experience in customer service or technical support, preferably in technology or consumer electronics., Strong communication skills and excellent problem-solving abilities., Knowledge of home entertainment systems and technologies is highly desirable..

Key responsibilities:

Provide outstanding customer support to German-speaking clients regarding home entertainment systems.

Assist customers with inquiries related to product features, installation, and troubleshooting.

Resolve customer complaints and technical issues in a timely and professional manner.

Collaborate with technical teams to address complex issues and relay customer concerns.

Job description

Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for a German Speaking Customer Support representative for the Home Entertainment Systems Department. Upholding our motto 'With a new dawn comes your Next Job!', we strive to connect talented professionals with leading companies in innovative industries. In this role, you will provide exceptional support to German-speaking customers, assisting them with inquiries and delivering solutions for their home entertainment needs. If you're passionate about technology and customer service, and looking to be part of a dynamic team, we invite you to apply!

Responsibilities

Provide outstanding customer support to German-speaking clients regarding home entertainment systems.
Assist customers with inquiries related to product features, installation, and troubleshooting.
Resolve customer complaints and technical issues in a timely and professional manner.
Maintain detailed records of customer interactions and feedback within the support system.
Collaborate with technical teams to address complex issues and relay customer concerns.
Stay updated on the latest home entertainment products and technologies to provide expert advice.
Contribute to a positive customer experience by demonstrating knowledge and enthusiasm for the products.

Requirements

Fluency in German and English, both written and spoken.
Experience in customer service or technical support, preferably in the technology or consumer electronics sectors.
Strong communication skills and a passion for helping customers.
Excellent problem-solving abilities and the capacity to manage technical inquiries effectively.
Knowledge of home entertainment systems and technologies is highly desirable.
Ability to work independently and efficiently in a remote work environment.
A proactive and positive attitude towards customer interactions and challenges.

Benefits