Italian Speaking Customer Support for Online Music & Podcast Department
Offer summary
Qualifications:
Fluency in Italian and English, both written and spoken., Prior experience in customer service, especially in digital media or music and podcast platforms., Excellent communication and interpersonal skills to enhance user experience., Strong problem-solving abilities and familiarity with customer support tools..Key responsibilities:
- Provide exceptional customer support to Italian-speaking users regarding music and podcast services.
- Assist customers with inquiries about content, troubleshooting, account management, and subscription issues.
- Document customer interactions and feedback to improve service quality.
- Collaborate with team members to relay user issues and suggest updates.
2 - 10
Employees
Job description
Patrique Mercier Recruitment PT is excited to offer an incredible opportunity for an Italian Speaking Customer Support representative for our Online Music & Podcast Department. Driven by our motto 'With a new dawn comes your Next Job!', we specialize in connecting passionate individuals with rewarding career opportunities across diverse sectors. In this role, you will support Italian-speaking users by assisting them with inquiries related to online music and podcast services, ensuring they have an enjoyable experience while engaging with our client's platform. If you are enthusiastic about music and podcasts and have a knack for customer service, we invite you to join our dynamic team!
Responsibilities
- Provide exceptional customer support to Italian-speaking users regarding music and podcast services.
- Assist customers with inquiries about content, troubleshooting, account management, and subscription issues.
- Resolve customer complaints efficiently, fostering positive relationships and service experiences.
- Document customer interactions and feedback to contribute to continuous improvement in service quality.
- Collaborate with team members and product teams to relay common user issues and suggest beneficial updates.
- Stay informed about the latest music trends, podcast content, and platform features to provide informed assistance.
- Foster an engaging and supportive environment for users eager to explore new content.
Requirements
- Fluency in Italian and English, both written and spoken.
- Prior experience in customer service, particularly in digital media or music and podcast platforms.
- Excellent communication and interpersonal skills focused on enhancing user experience.
- Strong problem-solving abilities and the capacity to handle customer issues with professionalism.
- Familiarity with customer support tools and CRM systems is a plus.
- Ability to thrive in a fast-paced, remote work environment while managing multiple inquiries effectively.
- A genuine passion for music and podcasts, along with a desire to help users engage with content they love.
Benefits
- Performance bonus.
- Transportation bonus.
- Private health care benefits
- 2 additional salaries per year.
- Fully paid training by certified instructors
- Private Health Insurance
- Training & Development
- Meal vouchers - Subsidized Meals
Required profile
Experience
Level of experience: Entry-level / graduate
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
ItalianEnglish
Check out the description to know which languages are mandatory. Other Skills
- Customer Service
- Communication
- Problem Solving
- Social Skills
- Time Management