Offer summary

Qualifications:

Fluency in Italian and strong English communication skills, both written and spoken., Previous experience in customer service, preferably in technology or smart home industries., Strong problem-solving abilities and a passion for delivering excellent customer experiences., Attention to detail and organizational skills for maintaining accurate customer records..

Key responsibilities:

Provide top-notch customer support in Italian for smart home products and services.

Assist customers with product setup, troubleshooting, and technical support.

Document customer interactions accurately in the CRM system.

Collaborate with technical support teams to resolve complex issues and ensure swift solutions.

Job description

Patrique Mercier Recruitment PT is excited to present an excellent opportunity for an Italian Speaking Customer Service Representative in the Smart Home Technology Department. This role is designed for individuals who are enthusiastic about cutting-edge technology and passionate about providing exceptional customer support. As part of a forward-thinking team, you will assist Italian-speaking customers with their inquiries regarding smart home products, providing valuable solutions and ensuring they receive the best possible service. If you have a knack for technology and enjoy helping customers make the most of their smart home devices, we would love for you to join us!

Key Responsibilities

Provide top-notch customer support in Italian, addressing inquiries about smart home products and services.
Assist customers with product setup, troubleshooting, and technical support to enhance their smart home experience.
Document customer interactions accurately, recording inquiries and resolutions in the CRM system.
Collaborate with technical support teams to resolve complex issues and ensure swift solutions for customers.
Stay informed about the latest smart home technologies and product features to provide accurate information to customers.
Engage with customers proactively to build relationships and ensure high levels of satisfaction.
Participate in ongoing training and development programs to enhance product knowledge and customer service skills.

Requirements

Fluency in Italian and strong English communication skills, both written and spoken.
Previous experience in customer service is a plus, especially in technology or smart home industries.
Strong problem-solving abilities and a passion for delivering excellent customer experiences.
Exceptional verbal and written communication skills for effective customer engagement.
Able to manage multiple tasks efficiently in a fast-paced remote work environment.
Attention to detail and organizational skills for maintaining accurate customer records.
A strong interest in smart home technology and a willingness to learn about new products and features.

Benefits