Offer summary

Qualifications:

Fluency in Spanish and English, both written and spoken., Previous experience in customer service, preferably in gaming or esports environments., Strong communication skills and a genuine passion for gaming and esports., Excellent problem-solving abilities and familiarity with gaming communities..

Key responsibilities:

Deliver high-quality customer support to Spanish-speaking users in the gaming and esports sectors.

Assist customers with inquiries regarding game features, account management, and esports events.

Resolve complaints and issues efficiently, aiming for exceptional customer satisfaction.

Maintain detailed records of customer interactions and feedback in the CRM system.

Job description

Patrique Mercier Recruitment PT is excited to offer a fantastic opportunity for a Spanish Speaking Customer Support representative within the Gaming & Esports Department. With our ethos of 'With a new dawn comes your Next Job!', we are dedicated to connecting skilled professionals with exciting career prospects in dynamic industries. In this role, you will provide outstanding support to Spanish-speaking gamers and esports enthusiasts, assisting them with inquiries related to games, accounts, and events. You will play a key role in fostering a thriving gaming community while ensuring that users receive the assistance they need for an enjoyable experience. If you are passionate about gaming and customer service, this is the perfect opportunity for you!

Responsibilities

Deliver high-quality customer support to Spanish-speaking users in the gaming and esports sectors.
Assist customers with inquiries regarding game features, account management, and esports events.
Resolve complaints and issues efficiently, aiming for exceptional customer satisfaction.
Maintain detailed records of customer interactions and feedback in the CRM system.
Collaborate with the gaming team to relay common concerns and suggest improvements.
Stay updated on the latest gaming trends and developments to provide informed support.
Encourage community engagement by actively participating in discussions and fostering a positive environment.

Requirements

Fluency in Spanish and English, both written and spoken.
Previous experience in customer service, preferably in gaming or esports environments.
Strong communication skills with a genuine passion for gaming and esports.
Excellent problem-solving abilities and the capability to manage interactions with diverse users.
Familiarity with gaming communities, platforms, and support software is a plus.
Ability to work in a fast-paced, remote environment while staying organized and productive.
A proactive attitude and a commitment to helping others in the gaming community.

Benefits