Offer summary

Qualifications:

Fluency in Italian and English is required., Strong communication and interpersonal skills., Ability to adapt to changing priorities and work in a fast-paced environment., Experience in customer service or support roles is a plus..

Key responsibilities:

Address customer inquiries and provide clear, helpful solutions.

Keep internal systems updated with support interactions and maintain help tickets.

Coordinate communication with landlords and ensure they receive appropriate support.

Adapt to shifting project needs and contribute to team agility.

Job description

🌍 Uniplaces: Building a Trusted Global Brand for Students

At Uniplaces, we’re on a mission to empower student mobility by making it easier to find accommodation. Backed by top-tier investors like Atomico, Octopus Investments, Shilling Capital Partners, and Caixa Capital, we’re solving real-life challenges to help students worldwide — faster and better.

We are an internationally-minded company with a talented team and global ambitions. Our decisions are driven by our core values - Passion, Impact, Trust, and Team Spirit - which we strive to create an environment where everyone feels accountable and empowered to achiever their full potential.

About the Operations Team 🚀

Every day, students from 175 nationalities book over 5000 nights across 33 cities on uniplaces.com.

Our diverse team, representing 14 nationalities and speaking 6 languages, is dedicated to improving the student and landlord experience. We aim to make finding a room as easy as booking a flight.

Join Us as a Customer Experience Intern! 👩‍💻

Do you want to make a difference? Join our team as a Customer Experience Intern and become a key player in delivering outstanding support to our community!

💡 In this position, you’ll be the go-to person for addressing inquiries, identifying problems, and offering clear, helpful solutions.

📝 You’ll be responsible for keeping our internal systems updated with support interactions, creating and maintaining help tickets to track customer journeys.

🔄 Flexibility is essential - we might propose shifts in focus or projects depending on evolving needs, and your openness to adapt will help us stay agile and efficient.

🤝 You’ll also help coordinate communication with landlords, stepping in when needed and ensuring they are connected with the right team member for extra support.

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