Mortgage Servicing Specialist I

Description

JOB SUMMARY

Makes collections calls to delinquent borrowers to make payment arrangements and conducts interviews with borrowers to determine reasons for default and solicits borrowers for mortgage servicing options, among other duties.

ESSENTIAL DUTIES

The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties, as assigned, including cross training across other departments, as necessary.

• Makes collections calls to delinquent borrowers to make payment arrangements
• Conducts interviews with borrowers to determine reasons for default and solicits borrowers for mortgage servicing options
• Manages communications with assigned borrowers following receipt of required information in order to deliver a complete mortgage servicing package to the Mortgage Servicing Specialist II
• Follows up with Mortgage Servicing Specialist II on borrowers’ requests and ensures timely resolution time for their mortgage servicing requests
• Processes interest rate modifications and/or principal reduction re-amortizations to current, eligible loan customers
• Coordinates with borrowers and any interested party regarding the execution of loan modifications and other mortgage servicing programs
• Performs collection site visits and property inspections to document file and verify condition of collateral
• Communicates with the corresponding attorney to commence foreclosure proceedings on non-responsive borrowers
• Logs in the system all collection conversations and mortgage servicing activities
• Provides past due reports and status on all delinquent accounts to the Mortgage Servicing Manager
• Ensures that all appropriate correspondence is sent to borrowers who have applied to a mortgage servicing program
• May solicit or take residential mortgage loan applications; may offer or negotiate the terms of residential mortgage loan applications
• Participates in job specific training and other various Bank training programs, as necessary
• Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy
• Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations
• Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML

Qualifications

QUALIFICATIONS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• A self-starting team player with a Bachelor’s Degree in Business, Finance, Accounting or related discipline from an accredited University or commensurate 4 years of experience in collections, lending or mortgage servicing activities in lieu of degree (five years prior experience preferred)
• Ability to thoroughly understand and prepare cash flow analyses and loan amortizations
• Strong knowledge of loan collection laws and regulations
• Professional work ethic with a positive and professional attitude
• Skills should include typing 40 wpm, good telephone etiquette, good writing skills and proficiency with personal computers and Microsoft Office Software
• Excellent organizational, interpersonal, customer relations and communication skills
• Ability to organize and prioritize work in order to meet deadlines
• Ability to deal with individuals who are economically and emotionally stressed at times
• Ability to sit for long periods of a time in front of a computer which may result in eye strain
• Bilingual in English and Spanish is desired

ORGANIZATION

• This position reports to the Mortgage Servicing Manager
• This position does not oversee other positions

TRAINING REQUIREMENTS

All employees are required to attend scheduled mandatory trainings and complete online regulatory compliance training courses applicable to their specific job function. In all situations, employees must ensure that their actions fully comply with all federal banking laws and regulations, including internal bank policies and procedures. Failure to adhere to these requirements will be grounds for disciplinary action, including probation and possible termination.

COMMUNITY INVOLVEMENT

Lone Star National Bank’s Mission Statement includes a commitment to helping our communities grow by serving them with pride and integrity.  All employees are encouraged to volunteer for bank sponsored activities, civic, charitable and community events and to be active in the communities we serve.

LSNB is an Equal Opportunity/Affirmative Action Employer and does not discriminate in the recruitment, hiring, and conditions of employment on the basis of race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, marital status, disability, age, veteran status, or any other status as protected by applicable laws.

Management reserves the right to change this position description at any time according to business needs.