Offer summary

Qualifications:

Minimum 5 years of experience in P&C claims handling and front-line management., Extensive knowledge of Florida Homeowners Claims and Litigation., Strong analytical, communication, and project management skills., Bachelor's degree or higher in a relevant field is preferred..

Key responsibilities:

Conducts quality reviews of open and closed claims files.

Supports claims quality assurance initiatives and calibration processes.

Collaborates with leadership to identify and implement quality improvements.

Serves as the business owner of claims quality management systems.

Job description

Job Details

Job Location: Corporate Office - Boca Raton, FL

Salary Range: Undisclosed

Description

Position Summary:

As part of an industry-leading team, you will help empower results for our firm by driving industry leading best practices in front line claims adjusting. This role engages directly with all levels of the Claim operation in maintaining best practices, performing quality reviews of open and closed files, supporting QA analytics, facilitating ongoing training programs, and collaborating with senior management in ongoing strategic initiatives. Additional Litigation QA responsibilities may be involved at times.

Essential Functions:

The Claims Quality Assurance Supervisor works closely with Claims leadership to monitor performance trends and ensure adherence to claims best practices in front line adjusting.
Supports QA reviews of both open and closed files
Assists in developing and adhering to claims review schedules
Completes accurate and valid file reviews according to schedule, and in a timely manner
Administers home office and supervisory claim reviews (sampling, deployment, file, and review management)
Oversees ongoing QA calibration of management team
Oversees or participates in supporting the QA program for catastrophe events
Provides subject matter expertise in special projects and initiatives
Collaborates with senior leadership in the identification and creation of new quality opportunities; and successfully support the delivery of internal quality initiatives
Where applicable, provides consistent, high quality claims quality, training, governance analysis to staff, and able to deliver distinctive work
Serves as business owner of quality management software and reporting system(s), coordinating with internal IT and external software vendor(s) as needed
Creates a collaborative team environment with colleagues
Communicates in a collaborative and partnering focused manner including drafting presentations and reports
Demonstrates commitment to personal and professional development
Supports senior leadership and front-line management through relationship building, improvement plan development and tracking, and quality results presentations and tracking

Qualifications

Required Education and Experience:

Minimum 5 years’ experience in P&C claims handling and front-line operational management or claims quality management.
Minimum 5 years’ experience in Florida Homeowners Claims
Fluency in field estimating
Experience in originating or participating in successful claims transformation projects or initiatives is preferred

Preferred Education and Experience

Bachelors or advanced degree (MA, MS, MBA)
Experience with Florida Homeowners Claims Litigation

Competencies and Preferred Qualifications

Deep expertise in Florida Homeowners Claims and Litigation
Experience in business strategy, quality management, process improvement and analytics related to P&C claims
Experience completing claim file reviews
Excellent analysis, communication, presentation, and project management skills
Works collaboratively to effectively implement claims quality and / or transformation strategies
Proven track record in supporting the development and implementation of claims strategies, best practices, handling processes, programs, and controls leading to increased productivity and quantifiable loss cost and expense savings
Ability to work in a team environment, and demonstrates a keen attention to detail
Ability to support creation and presentation of high-quality work products suitable for senior executives
Strong internal customer focus with ability to develop and manage relationships with claims personnel, and claims project team members
Strong interpersonal skills – team leadership, relationship building, communication
Strong performance management, financial awareness, and colleague development skills
Demonstrates personal qualities of sound planning, deep claims domain expertise, problem dissection and resolution, commitment to excellence, and decisiveness
Fluency in Microsoft Office applications-excel, ppt, MS word etc.