Roving Service Technician

Description

Position Summary
This part time/on-call position requires a trustworthy and versatile technical individual with a background in telecommunication and computer systems, general repair and maintenance, and system support. Preferred experience includes telecom wiring, computer maintenance and repair, general mechanical aptitude, and software applications. A current A-Plus and Network-Plus certification is also highly desired. The individual must be able to work on their own within correctional facilities while interacting with customers, employees, and partners. The Roving Tech will be directly responsible for the support and maintenance of the inmate call-out system, phone infrastructure, and other maintenance systems tasks to provide efficient system utilization and performance in the state of Michigan and may assist in the states of Ohio, Wisconsin, Virginia, and/or Pennsylvania.

Key Responsibilities

• Repairs, maintains, programs, and installs telecommunications hardware, associated LAN/WAN/networking hardware/software, various electronic equipment and wiring per specifications, codes, standards, and operational procedures in correctional facilities.
• Repairs/installs phones, kiosk, video terminals, WAP’s, tablets and other required equipment within correctional facilities within assigned area of responsibility.
• Troubleshooting, correcting, and servicing issues with inmate communication systems.
• Identifying, repairing, and resolving operational inmate call system problems
• Addressing basic telephone repair and maintenance needs of the facility
• Meeting all service requirements put forth by the customer contracts.
• Building and maintaining working relationships with the facility staff and customer contacts
• Monitoring time and controlling service-related expenses
• Installing hardware and related equipment
• Working with data and low-voltage cabling and wiring
• Delivering services in a timely and effective manner to ensure optimal system performance resulting in highly satisfied customers.
• Safely drive vehicle to various locations throughout the assigned state.
• Addressing basic wireless access point (WAP) repair and maintenance needs of the facility.

Working Conditions

Will require travel to, and work in correctional facilities on a part time, on-call basis. Must be available 24x7, except when on vacation or personal leave. Must be able to pass company and facility background checks. May require weekend and evening hours.

Qualifications

Education

Technical associate degree or equivalent experience

Experience Requirements

• Two to four years of installation repair and maintenance of telecom and networking devices
• Experience working with Windows OS, VOIP, Adtran AOS, Cisco IOS and wireless technology.
• Telephony experience - including but not limited to pulling cables, terminations and troubleshooting wiring dial tone problems.