Offer summary

Qualifications:

Bachelor’s degree preferred with 3+ years of benefit implementation or project management experience., Proven success in a client-facing position and employee benefits experience required., Strong facilitation skills and experience with project management software are desired., Excellent interpersonal, written, and verbal communication skills are essential. .

Key responsibilities:

Oversee multiple client projects ensuring timely and accurate documentation of project plans.

Communicate project status updates and manage risks with internal and external stakeholders.

Develop and maintain relationships with clients and Employee Benefit Consultants to ensure project execution.

Track tasks and deliverables, and support the risk management team throughout the project life cycle.

Job description

The Project Lead is a highly detailed project expert responsible for the success of new client implementations and benefit changes for existing clients. The Project Lead manages a variety of complex client set-up requirements, is an expert communicator, ensures that project plans are followed consistently/accurately and holds others accountable to very high standards and metrics. The Project Lead is the ultimate client-facing role within RxBenefits’ operational functions. They are responsible for organizing, communicating, and outreach to our Employee Benefit Consultants (EBCs) and clients. The Project Lead will be responsible for project execution and managing a successful workflow on behalf of a new or existing client.

Essential Job Responsibilities Include:

Oversee multiple client projects simultaneously while ensuring all project plans are timely and accurately documented
Project focus includes but is not limited to: new client implementations, medical vendor changes, eligibility vendor changes, TPA changes, PBM to PBM transitions, and other complex client requests
Ensure all client projects are delivered on time
Actively communicates to internal/external stakeholders including project status updates, active and potential risk, and outstanding deliverables
Ensure resource availability and allocation
Schedule and participate in client and vendor calls as needed
Develop an outstanding relationship with clients and Employee Benefit Consultants that is founded in trust and project execution
Proactively reviews existing project workflows and communicates process improvement opportunities
Utilize project management expertise, combined with RxBenefits product knowledge, to ensure client/EBC intent is accurately captured and implemented
Develop and maintain active lines of communication with Account Management, Business Development, other internal departments and all stakeholders throughout the client project life cycle, including status of reports on project milestones, scope changes, risks and actions
Track and log defined tasks and deliverables within Clarizen
Appropriately support the risk management team and the Client Command Center process
Meet KPI goals as defined by Operations leadership and department
All other duties as assigned

Required Skills / Experience:

Bachelor’s degree preferred and 3+ years of benefit implementation or project management experience
Proven success in a client facing position is desired
Employee benefits experience required, pharmacy experience a plus
Strong facilitation skills that will drive the project outcome to exceed customer expectations
Experience with project management software desired
Exceptional partner in collaboration with others
Process minded individual who understands the importance of following a consistent process to maximize efficiency & quality
Solid organizational skills including time management, attention to detail, and ability to manage multiple competing priorities effectively
Demonstrated ability to address and manage conflict
Sense of urgency necessary to meet goals, objectives, and deadlines
Excellent interpersonal and human relations skills; able to work collaboratively with people at all levels of the organization
Excellent written, verbal and presentation skills; able to communicate technical concepts to non-technical personnel
A passion for learning and a willingness for taking on new challenges
Ability to make both routine and difficult decisions

Based on relevant market data and other factors, the anticipated hiring range for this role is $56,800 - $71,000 annually. Final compensation rates will be determined based on various factors, including but not limited to experience, skills, knowledge, and internal equity considerations. This role is also short-term incentive eligible. Incentive amounts will vary by individual and business goals.

We are committed to fair and equitable compensation practices. The final salary offered to the selected candidate may vary from the posted range due to individual qualifications. Our goal is to ensure that all teammates are compensated fairly and competitively based on their contributions to our organization.

RxBenefits is also committed to providing best in class benefits to our teammates. We offer a robust total rewards package that includes:

Remote first work environment
Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members
Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)
Additional buy-up options for Short- and Long-Term Disability and Life Insurance
401(k) with an employer match up to 3.5% available after 60 days
Community Service Day to give back and support what you love in your community
10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like
Reimbursements for high-speed internet, we’ll send you a computer and monitors to help you do your best work
Tuition Reimbursement for accredited degree programs
Paid New Parent Leave that can be used for adoption or birth
Pet insurance to protect your furbabies

A robust mental health benefit and EAP service through Spring Health to support you when you need it most

Required profile