Project Lead

The Project Lead is a highly detailed project expert responsible for the success of new client implementations and benefit changes for existing clients.  The Project Lead manages a variety of complex client set-up requirements, is an expert communicator, ensures that project plans are followed consistently/accurately and holds others accountable to very high standards and metrics. The Project Lead is the ultimate client-facing role within RxBenefits’ operational functions. They are responsible for organizing, communicating, and outreach to our Employee Benefit Consultants (EBCs) and clients. The Project Lead will be responsible for project execution and managing a successful workflow on behalf of a new or existing client. 

Essential Job Responsibilities Include:

• Oversee multiple client projects simultaneously while ensuring all project plans are timely and accurately documented
• Project focus includes but is not limited to: new client implementations, medical vendor changes, eligibility vendor changes, TPA changes, PBM to PBM transitions, and other complex client requests
• Ensure all client projects are delivered on time 
• Actively communicates to internal/external stakeholders including project status updates, active and potential risk, and outstanding deliverables 
• Ensure resource availability and allocation
• Schedule and participate in client and vendor calls as needed 
• Develop an outstanding relationship with clients and Employee Benefit Consultants that is founded in trust and project execution 
• Proactively reviews existing project workflows and communicates process improvement opportunities
• Utilize project management expertise, combined with RxBenefits product knowledge, to ensure client/EBC intent is accurately captured and implemented 
• Develop and maintain active lines of communication with Account Management, Business Development, other internal departments and all stakeholders throughout the client project life cycle, including status of reports on project milestones, scope changes, risks and actions 
• Track and log defined tasks and deliverables within Clarizen  
• Appropriately support the risk management team and the Client Command Center process 
• Meet KPI goals as defined by Operations leadership and department 
• All other duties as assigned

Required Skills / Experience:

• Bachelor’s degree preferred and 3+ years of benefit implementation or project management experience
• Proven success in a client facing position is desired  
• Employee benefits experience required, pharmacy experience a plus
• Strong facilitation skills that will drive the project outcome to exceed customer expectations 
• Experience with project management software desired
• Exceptional partner in collaboration with others 
• Process minded individual who understands the importance of following a consistent process to maximize efficiency & quality
• Solid organizational skills including time management, attention to detail, and ability to manage multiple competing priorities effectively 
• Demonstrated ability to address and manage conflict
• Sense of urgency necessary to meet goals, objectives, and deadlines
• Excellent interpersonal and human relations skills; able to work collaboratively with people at all levels of the organization
• Excellent written, verbal and presentation skills; able to communicate technical concepts to non-technical personnel
• A passion for learning and a willingness for taking on new challenges
• Ability to make both routine and difficult decisions 

Based on relevant market data and other factors, the anticipated hiring range for this role is $56,800 - $71,000 annually. Final compensation rates will be determined based on various factors, including but not limited to experience, skills, knowledge, and internal equity considerations. This role is also short-term incentive eligible. Incentive amounts will vary by individual and business goals. 

We are committed to fair and equitable compensation practices. The final salary offered to the selected candidate may vary from the posted range due to individual qualifications. Our goal is to ensure that all teammates are compensated fairly and competitively based on their contributions to our organization.

RxBenefits is also committed to providing best in class benefits to our teammates.  We offer a robust total rewards package that includes:

• Remote first work environment
• Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members
• Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)
• Additional buy-up options for Short- and Long-Term Disability and Life Insurance
• 401(k) with an employer match up to 3.5% available after 60 days
• Community Service Day to give back and support what you love in your community
• 10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like
• Reimbursements for high-speed internet, we’ll send you a computer and monitors to help you do your best work
• Tuition Reimbursement for accredited degree programs
• Paid New Parent Leave that can be used for adoption or birth
• Pet insurance to protect your furbabies

A robust mental health benefit and EAP service through Spring Health to support you when you need it most