Infrastructure Manager

IEM is the largest independent full-line manufacturer of electrical distribution and control systems in North America. The Company has developed one of the most sophisticated electrical product manufacturing systems in the world and has cultivated partnerships with leading component suppliers resulting in optimal solutions to customer problems.

PURPOSE OF POSITION:

The Infrastructure Manager will oversee the enterprise-wide support, maintenance, and strategic development of centralized IT infrastructure and cloud-based solutions. This role ensures the reliability, scalability, and security of systems that support Microsoft 365 business operations across the organization.

ESSENTIAL FUNCTIONS:

• Lead the design, implementation, and support of enterprise infrastructure systems, including cloud platforms (e.g., Azure, AWS), data centers, networking, and storage.
• Ensure high availability and performance of infrastructure services through proactive monitoring, capacity planning, and incident management.
• Collaborate with cross-functional teams to align infrastructure strategies with business goals and application requirements.
• Manage vendor relationships, contracts, and service level agreements (SLAs) for infrastructure and cloud services.
• Oversee disaster recovery planning, testing, and execution to ensure business continuity.
• Maintain documentation of infrastructure architecture, configurations, and procedures.
• Stay current with emerging technologies and recommend improvements to enhance system performance and security.
• Ensure compliance with IT policies, standards, and regulatory requirements.

SUPERVISION OF PERSONNEL:

• Initially this role will have 3 direct reports and is expected to grow to lead a team of up to 6 infrastructure and cloud team members

REQUIRED QUALIFICATIONS:

• Bachelor’s degree in computer science, software engineering, or equivalent experience
• 5+ years of demonstrated experience supporting M365 Services.
• 3+ years of people management and performance reviews experience.
• Basic understanding of manufacturing and accounting principles. 
• Experience with helpdesk and ticketing systems. 
• Exceptional written and verbal communication skills, capable of gathering technical requirements and translating technical details into clear, user-friendly instructions for end-users. 
• Must be detail-oriented with strong analytical and critical thinking skills.
• Ability to meet deadlines consistently. 

JOB LOCATION:

• The position is fully remote with minimal travel required to IEM facilities or conferences.