Administrative Operations Coordinator (ALP)

Responsibilities:

• Manage incoming customer communications and scheduling through phone system and ServiceMate
  
• Process and audit job documentation ensuring completeness of materials, labor, photos, and notes
  
• Support job profitability tracking and financial documentation
  
• Coordinate with field technicians and subcontractors on job progress and updates
  
• Handle tenant/property manager communications and scheduling
  
• Prepare and process invoices following established procedures
  
• Monitor and follow up on parts orders and delivery tracking
  
• Support tender/project documentation and administrative requirements
  
• Maintain customer communication throughout project lifecycles
  
• Track and report on key performance metrics (call volumes, response times, job completion)
  
• Document and improve operational processes
  
• Coordinate with internal admin team on workload distribution
  

Scopes:

• Full-time position (38.5 hours/week dedicated to client)
  
• Primary focus on operational support and documentation
  
• Collaborative role working with existing admin team
  
• Initial focus on core operations with growth into process improvement
  
• Progressive responsibility increase as systems knowledge develops
  
• Direct interaction with field team, office staff, and customers