ServiceNow IRM Training / OCM Consultant

Veracity is a business and technology consultancy that specializes in optimizing companies’ business performance and navigating change. Our experienced team of strategic thinkers, solution experts, and problem solvers work flexibly and collaboratively with our clients to understand their business objectives to drive results. We are also guided by our core values and purpose, which includes being transparent, curious, and humble while ensuring our clients, employees, and communities all thrive.

Currently, we are searching for a ServiceNow IRM Training and Organizational Change Management (OCM) Consultant to join our team in a 100% remote capacity.

Job Responsibilities:

• Develop and deliver end-user training materials tailored to various stakeholder groups across the organization, including SMEs, risk owners, compliance managers, and executives.
  
• Create engaging instructional content using multiple delivery formats (e.g., instructor-led, virtual, self-paced, eLearning).
  
• Design and implement a structured OCM strategy to drive adoption and minimize resistance to new IRM workflows and platform functionality.
  
• Conduct stakeholder assessments, change impact analyses, and readiness evaluations.
  
• Partner with project managers, ServiceNow developers, and business process owners to ensure alignment between training/OCM and overall project goals.
  
• Develop and manage a communication plan to keep users informed and engaged throughout the implementation lifecycle.
  
• Identify and track adoption KPIs, and adjust strategies based on user feedback and performance metrics.
  
• Support go-live readiness and post-launch stabilization efforts with training refreshers, office hours, and user support resources.
  
• Serve as a liaison between the technical teams and the business, translating platform capabilities into user-centric value propositions.
  

Minimum Job Qualifications:

• Bachelor’s degree in Organizational Development, Instructional Design, Communications, Business, or related field, preferred.
  
• 5+ years of experience in organizational change management and training delivery, preferably in large-scale IT or GRC implementations.
  
• Hands-on experience supporting ServiceNow implementations, with specific exposure to the Integrated Risk Management (IRM) suite.
  
• Strong knowledge of change management frameworks (e.g., ADKAR, Prosci, Kotter) and adult learning principles.
  
• Proven ability to communicate technical content in business-friendly language.
  
• Experience working with stakeholders at all levels in a large, matrixed organization.
  
• Experience working in regulated environments or with risk and compliance programs.
  
• Familiarity with ServiceNow IRM modules such as Policy and Compliance, Risk Management, and Audit Management.
  
• Proficiency with training tools such as Articulate, Captivate, WalkMe, or similar digital adoption platforms.
  
• ServiceNow certifications (e.g., ServiceNow Fundamentals, IRM Implementation) are a plus.
  
• Regular and predictable attendance
  

To be considered an applicant for a position, you must: (1) complete the application in full; (2) apply for a specific, available position; and (3) meet all stated minimum qualifications.  Applications that are incomplete or are submitted for "any" position will not be considered.   Applicants are good for 90 days.  If you are not selected within 90 days of submission, and remain interested in a position, you must submit a new application. 

Veracity Consulting provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to disability or status as a protected veteran and any other characteristics protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact Human Resources at hr@veracityit.com and let us know the nature of your request and your contact information. Requests will be considered on a case-by-case basis.

In addition to federal law requirements, Veracity Consulting complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

No 3^rd parties, please.