Offer summary

Qualifications:

Bachelor’s degree in Technical Writing, Communications, or a related field., Minimum of 3 years of experience in technical writing or a related role., Proficiency in tools such as JIRA, Asana, and other content management systems is preferred., Strong technical expertise and excellent written communication skills..

Key responsibilities:

Write, edit, and maintain technical articles ensuring accuracy and clarity.

Collaborate with technical engineers to translate complex concepts into user-friendly documentation.

Develop and implement scalable processes for documentation requests from technical engineers.

Review and revise existing documentation to improve readability and adherence to guidelines.

Job description

Ensora Health is the leading provider of software and services for mental and behavioral health therapists, trusted by over 200,000 individual providers and more than 28,000 practices. Our unmatched expertise, partnership, and breadth of products allow us to fine-tune solutions that meet the specific needs of everyone from solo practitioners to larger practices. With AI-enabled solutions that span practice management to electronic medical records and e-prescribing to billing, we help eliminate administrative complexity and create harmony between therapists, their clients, and the whole healthcare community.

Job Description

We are seeking a skilled and detail-oriented Knowledge Base Associate Customer Education Manager to join our team. This role involves creating and maintaining high-quality articles for our knowledge base, ensuring consistency and clarity across all documentation. The ideal candidate will have a strong technical background, excellent writing skills, and the ability to develop scalable processes for our technical engineers to follow when requesting new articles.

Responsibilities:

As an Associate Customer Education Manager, you will be responsible for writing, editing, and maintaining technical articles, ensuring they are accurate, clear, and consistent. You will collaborate with technical engineers to understand complex concepts and translate them into user-friendly documentation. Additionally, you will develop and implement scalable processes for technical engineers to follow when requesting new articles, ensuring uniformity and efficiency. Your role will also involve reviewing and revising existing documentation to improve readability, accuracy, and adherence to established guidelines. We have roughly 5,500 articles in our system so finding opportunities to leverage AI and other processes will be critical.

You will work closely with technical engineers, product managers, and other stakeholders to gather information and ensure documentation meets user needs
Maintaining an organized and accessible repository of technical articles will be crucial, ensuring easy retrieval and reference
Furthermore, you will provide training and support to technical engineers on best practices for documentation requests and contributions
The ideal candidate will have strong technical expertise, excellent written communication skills, and proven experience in developing and implementing scalable processes and workflows
You should be able to work effectively with cross-functional teams and manage multiple stakeholders
Strong organizational skills and the ability to manage multiple projects and deadlines are essential, as is the ability to identify issues and develop effective solutions to improve documentation processes

Qualifications:

Bachelor’s degree in Technical Writing, Communications, or a related field
A minimum of 3 years of experience in technical writing or a related role
Proficiency in tools such as JIRA, Asana, and other content management systems is also preferred

Additional Information

While we've outlined some key qualities we typically seek, it's essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they're not explicitly mentioned. Studies have consistently highlighted the significance of this principle, particularly for individuals from disenfranchised backgrounds, including women and other marginalized groups. These individuals often hesitate to apply unless they meet every single requirement, unlike their male counterparts who are more inclined to apply when they meet around 60% of the criteria.

The message we want to convey is that taking a leap of faith and applying can be incredibly rewarding. Your distinct abilities and perspectives could be exactly what we need to create a more diverse and inclusive team. So, don't hesitate—apply today and let's explore the exciting possibilities together!

All your information will be kept confidential according to EEO guidelines.

At Ensora Health, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do.

We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community.

We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status.

Ensora Health is an equal opportunity employer.

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