Offer summary

Qualifications:

High School Degree or GED required., Minimum of 1 year experience in a high volume customer service role., Strong customer service and PC skills are essential., Effective written and verbal communication skills, with the ability to multitask. Preferred experience in Primary Care and Epic..

Key responsibilities:

Serve as the frontline representative of BILH Primary Care, ensuring high standards of customer service.

Perform tasks such as phone interactions, patient registration, scheduling, and co-pay collection.

Handle appointment confirmation calls and assist in billing processes.

Ensure patients receive timely care, contributing to a positive healthcare experience.

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

BILH Primary Care is where you can truly make a difference. Performing as a frontline representative of BILH Primary Care you will exercise the highest standards of customer service in all interactions with patients and staff.

This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience. Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities. This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time.

Education - High School Degree or GED

Experience: A minimum of 1 year of experience in a high volume customer service related position.

Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask.

*Primary Care and Epic experience- highly preferred*

Fully remote/ 40-hours/ Full-time/ 2 Saturday shifts per month

Job Description: