Manager, Warehouse Tools Product

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team:

Our team supports eBay’s warehouse operations by building integrated and efficient tools for warehouse operators. We support eBay’s Authenticity Guarantee program which is a service that allows expert authenticators to physically inspect eligible items before they are shipped to buyers. We also support technology in fulfillment facilities that focus on trading cards and sports memorabilia across multiple companies including Goldin and TCGPlayer. In our fulfillment centers, we focus on delivering high quality technology that can support large-scale operations and high value items.  

Job Description:

The Authentication Tech team focuses on the end-to-end tech experience for our warehouse operators. The aim is to build scalable, operationally efficient, and innovative tools to empower our teams. Our primary stakeholders are business partners, warehouse operators, and technical partner teams at eBay. The tools built by this team will enable the business and future growth across eBay’s most important categories.

As a Manager on the Authenticity Technology team, you will lead a team of product managers responsible for both mobile and web platforms utilized in our warehouses. You will be responsible for delivering on the technology required to achieve the vision and business goals of our stakeholders. You will own and execute on the roadmap of projects and features for our warehouse operations tools.

Responsibilities:

• Craft a  Product Strategy & Vision. Own the vision and strategy of enhancements across a portfolio of products for our warehouse operators. Develop a data-driven approach to problem-solving for frontline operators that aligns with business goals. 

• Lead a world-class product team. Grow and empower a team of product managers that prioritizes their growth and skillsets. 

• Drive Roadmap and Outcomes. Own and deliver a roadmap for the technology platforms used in our fulfillment centers that meets the needs of the business and operational stakeholders with an eye toward future capabilities and scale

• Establish support processes for our warehouses. Ensure that the operators are heard by incorporating direct feedback into iterations of the tech and establishing systems that would allow for their reporting of bugs and issues for hundreds of global users. 

• Break down barriers for the team. Willing to dive “into the weeds” and work through key details with product managers, engineers, and designers in order to unblock and guide the team.

Qualifications:

• 10+ years of experience in Product Management, ideally with a focus on B2B tools or Warehouse Management Systems

• Experience managing multiple complex, multi-phase strategic products in parallel, with a range of stakeholders and teams responsible for execution 

• Experience working closely with Operations or in Operations, with a developed understanding of possible painpoints and scalability of processes in a warehouse environment

• Bachelor’s in Computer Science, Computer Engineering, MIS, Human Computer Interaction, Operations, or Design preferred

• Data analysis experience and skill (SQL, Tableau, Advanced Excel)

• Experience in ecommerce, fulfillment, or distribution

• Excellent communication skills and ability to lead meetings and drive agenda with both internal team members and external collaborators

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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