Regional IT Field Engineer

We are seeking an experienced IT professional for our Regional Field Engineer vacancy we have at Commercial.

As a Regional Field Engineer, you will be responsible for providing onsite break/fix support and mid-level installs for our customers, as well as providing on site cover at our client sites – including schools, law firms, and commercial offices.

Depending on requirements, this role will involve working remotely from home and travelling to our client sites around Gloucestershire and the southwest.

Your responsibilities as a Regional Field Engineer will be:

• Provide day-to-day support and management of our client’s ICT resources ensuring that there is adequate provision to meet the needs of service stakeholders and users.
• Provide management and support of the client’s core infrastructure, services and data within defined SLA’s to ensure a continuity of service to all users including fault diagnosis, resolution and escalation.
• Deploy end user hardware such as desktops, laptops and tablets, cabling, printers, AV equipment and other peripherals as well as deployment and management of end user software.
• Support IT projects and activities, ensuring that IT systems are always reliable and performant.
• Provide additional expertise and bandwidth to existing support staff across multiple sites whilst liaising with Commercial’s Network Operations Centre in Cheltenham.

About you:

• Experience of working within enterprise IT environments,
• Relevant IT certifications such as MCP/MCSE, VMware VCP, CompTIA, Citrix CCA or equivalent
• The ability to quickly assess, resolve and escalate support issues to meet agreed service levels as well take ownership of more complex support requests.
• Proven experience of technical project implementation and troubleshooting
• Exceptional customer service and communication skills with an ability to develop and build strong stakeholder relationships.
• Attention to detail and a methodical, professional and flexible approach to service delivery including appropriate due diligence, planning, documentation and engagement with clients stakeholders, management, support staff and third parties.

Experience of customer facing hands-on support, maintenance and installation with the technologies listed below:

• Windows 10 & 11 Operations Systems
• Desktops, Laptops & Mobile Devices
• Windows Server 2016, 2019 & 2022
• Active Directory, DHCP, DNS, Group Policy, WDS and WSUS
• Exchange, Office 365, Microsoft 365 admin centre, Defender for Endpoint, Intune
• Anti-virus software (Sophos & Microsoft Defender)
• Backup Technologies (Veeam Backup and Replication, Barracuda)
• TCP/IP, VLAN, switching, routing and firewall configuration, VPNs and WAN environments
• SAN Technologies
• Virtualisation (VMware, Hyper-V)
• ConnectWise PSA and RMM
• ITBoost or similar documentation platforms
• Remote support via ConnectWise Control (ScreenConnect)
• Monitoring and analytics using BrightGauge or equivalent
• Citrix XenDesktop
• Citrix Netscaler
• Web, E-mail Security and child safeguarding
• Microsoft Azure, Azure AD and Intune
• Experience of ISO27001
• Mobile Device and Application Management
• General understanding of MDM policies and conditional access controls

About us

We’re Commercial – a purpose-driven, people-first organisation that’s on an exciting journey to reach a £100m annual turnover and beyond. But what really defines us isn’t just the numbers – it’s the people, the culture we’ve built, and the innovative spirit that drives us forward.

As Business Transformation Specialists, we combine original thinking with practical expertise to improve the everyday experiences and outcomes for our clients. Our areas of specialism include Managed IT, Smart Technologies, Digital Workspace, Interiors, Office Supplies, PPE, Facilities, and Workwear.

We’re proud to be #commercialbynature – a team driven by values, sustainability, and continuous improvement.

And now is a particularly exciting time to join us. Our Commercial HQ is undergoing a full refurbishment – and you’ll be working in a brand new, state-of-the-art office space, purposefully designed to support creativity, collaboration, and wellbeing.

Our Benefits

We believe that people thrive when they feel truly valued and at Commercial, we make sure that happens every single day. When you join us, you’ll enjoy a desirable benefits package designed to support your personal and professional wellbeing, reward your hard work, and help you flourish in all areas of life. Here’s what you can look forward to:

• A base salary of up to £34,000 per annum
• Company car
• A generous holiday allowance of 25 days plus bank holidays, which increases with length of service
• An enhanced family leave package to support you and your growing family
• Life Insurance, offering peace of mind with cover equivalent to four times your salary
• Access to health & wellbeing support – including 24/7 GP access, physiotherapy, and a confidential Employee Assistance Programme
• Free mortgage advice from leading broker Charles Cameron & Associates, available to you, your family, and friends
• Feel-good extras – including volunteering days, onsite parking at all four of our offices, free refreshments, an employee community platform to stay connected to like-minded colleagues, weekly company-wide Learning Days – a chance to share ideas, gain fresh insights, and explore a wide range of topics together, cycle-to-work and EV schemes, flexible working options, and much more!

Training and Development

At Commercial, we invest in our people, 86% of our Senior Managers and 80% of our Directors have been promoted within. Whether you're just starting out or looking to grow, your development journey is as unique as you are – and we’ll support you every step of the way by offering training and development opportunities for career growth.

Diversity & Inclusion

At Commercial, we believe our differences make us stronger. We are committed to creating a workplace where everyone feels seen, heard, and valued – no matter your background, belief, identity, or way of life.

We’re proud to stand beside one another through life’s ups, downs, and everything in between. Our Diversity & Inclusion initiatives – including support around menopause, neurodiversity, mental health, and more – are just one of the ways we look out for each other and celebrate what makes us unique.

We hire people, not checklists. So even if you don’t tick every box in the job description, we’d still love to hear from you. Your potential, passion and perspective might be exactly what we’re looking for!

We are an equal opportunity employer and welcome applications from all individuals, regardless of race, ethnicity, gender identity, age, religion, disability, sexual orientation, or socio-economic background.

To learn more about who we are, our values, and how we protect your personal data during the recruitment process, please visit our website and review our Job Applicant Privacy Policy https://commercial.co.uk/careers.

Compensation£32,000 - £34,000