Behavioral Health Manager

The Licensed Behavioral Health Intake Manager oversees our team of Clinical Intake Assessors. This role is pivotal in managing and executing the intake process, ensuring a seamless and efficient experience for client families who require psychosocial assessments.

Core Responsibilities & Essential Job Functions

Clinical Responsibilities:

• Oversee the daily operations of the Clinical Intake Assessor team, ensuring the service level agreement and coverage needs are met
• Manage and optimize multiple schedules and coverage calendars, including block scheduling, to ensure that all client families are attended to promptly and effectively.
• Provide direct support and step in to conduct client screenings as needed, maintaining high standards of care and efficiency.
• Provide clinical supervision toward clinical licensure, per California state guidelines outlined by the Board of Behavioral Sciences
• Ensure all team members are fully trained and adhere to industry standards and best practices when conducting client screener.
• Serve as a liaison between client and other departments.
• Serve as the main contact for clients and families and responds to all client inquiries; responsible for ensuring client’s needs are met.
• Collaborate with other teams/departments to streamline screening processes and enhance client satisfaction.
• Monitor team performance, provide feedback, and implement strategies to improve quality and efficiency of services.
• Provide clinical supervision and support with clinical escalations.
• Support any other duties as assigned and discussed with Director of Care Team Operations

Management Responsibilities:

• Provide oversight of all complaints/grievances and reportable events related to team.
• Partner with Compliance to ensure training is provided and adhered to within the department.
• Attend staff meetings, in-services, trainings, and other meetings as requested by management.
• Provide direct day to day management of team.
• Partner with the Director of Care Team Operations on recruiting, hiring, and retaining staff.
• Provide performance feedback and developmental opportunities to team members.
• Responsible for ensuring all team members adhere to FoC and CCS policies and procedures

Qualifications

Minimum Education, Experience & Training Equivalent to:

• Licensed Mental Health Practitioner with a background in psychology, social work, or a related field.
• Minimum of 5 years’ experience in a similar role, with direct experience in client assessments.
• Proven experience in leading and managing a team within the healthcare sector, particularly in high-volume intake settings.
• Qualified to provide clinical supervision toward clinical licensure, per California state guidelines outlined by the Board of Behavioral Sciences

Knowledge & Skills:

• Sensitivity to working with an ethnically, linguistically, culturally, and economically diverse population.
• A commitment to the values of the organization while demonstrating good judgment, flexibility, patience
• and discretion when dealing with confidential and sensitive matters.
• Proven leadership skills and experience in building and maintaining high-performing teams.
• Capacity for assessing and addressing risk and escalating high risk clinical concerns to supervisor.
• Proficient in Microsoft Office (Outlook, Word, Excel, etc.), especially Excel and related computer software.
• Consistently demonstrate good judgment and decision-making skills while maintaining the highest level of confidentiality.
• Work in an exciting, fast paced high energy environment while effectively multitasking and managing day-to-day responsibilities without supervision.
• Personable; able to work comfortably with individuals at all levels within the organization.
• Must be highly detail oriented.
• Strong organizational skills with the ability to manage multiple schedules and strategically plan coverage.
• Excellent interpersonal and verbal and written communication skills, with the ability to work directly with clients and provide empathetic support.
• Capacity to make informed decisions quickly and maintain calm under pressure.

Physical Requirements:

• Must be able to communicate effectively within the work environment, read and write using the primary language within the workplace.
• Visual and auditory ability to work with clients, staff and others in the workplace continuously.
• Frequent speaking and listening (25-75%) to clients, staff, and others in the workplace.
• Utilize computer and cell phone for effective communication.

Conditions of Employment

• Ability to obtain and maintain criminal record clearance through the Department of Justice (DOJ). The People & Performance Department must analyze DOJ/FBI live scan reports in accordance with applicable Federal, State, and Local laws, as well as fitness for the position.
• Ability to obtain and maintain clearance through the Office of Inspector General.
• Must attend any required training.

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas as deemed fit for the organization.