Corporate Sales Order Management Coordinator

At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you’ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you’ll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD™.

The Corporate Sales Order Management Coordinator plays an integral part in driving the sales cycle by managing the day-to-day order journey. This entry-level position will work heavily in Salesforce, SAP, and Excel, providing timely feedback around order issues to reps and customers. As the Order Management Coordinator you will monitor the backlog of reported issues and work with internal teams to resolve issues. This person will also assist in order creation, editing or cancellations, and help to identify trends impacting orders through reporting. Working closely with leadership, this person will help to find process solutions to reduce issues.

Responsibilities

• Provide Tier 2 support for escalated issues from Corporate Sales Representatives, including troubleshooting Salesforce, website, and system integration errors.
• Triage and respond to Issue Inquiry submissions, manually edit errors in orders, and validate backend order statuses.
• Monitor and manage order health through daily and weekly reports, proactively addressing delays or issues to ensure timely production and delivery.
• Track and resolve complex order issues, identify trends, and propose solutions to improve processes and customer experience.
• Communicate with customers using processes, templates and by collaborating with internal teams to ensure accurate invoicing, refunds, and order adjustments.
• Cancel or modify orders due to inventory constraints or business needs, ensuring alignment with discount policies and operational accuracy.
• Provide feedback to Sales Operations on training needs and system improvements and contribute to documentation and knowledge sharing.
• Collaborate cross-functionally with Finance, Sales, Manufacturing, Customer Experience and Logistics to resolve order-related issues and support continuous improvement.
• Present updates, insights, and recommendations in meetings with large cross-functional teams to drive alignment and decision-making

Qualifications

• 4+ years of experience in customer service or a related field; consumer goods experience preferred.
• Experience with Tier 2 support or escalations is preferred.
• Intermediate to advanced Excel skills required.
• Familiarity with Salesforce, SAP, Tableau, or CRM systems is a plus.
• Experience with process documentation is beneficial.
• Detail-oriented with strong problem-solving and prioritization skills.
• Proactive communicator who anticipates needs and shares relevant information.
• Adaptable to changing priorities in a fast-paced, high-volume environment.
• Strong interpersonal skills with the ability to collaborate across teams.
• Curious, resourceful, and eager to learn.

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Benefits & Perks:

Click here to learn about the benefits and perks we offer at YETI.

YETI is proud to be an Equal Opportunity Employer.

Our commitment to creating a diverse, equitable, and inclusive culture is at the center of everything we do for our employees. We embrace all applicants looking to bring their authentic selves to YETI and contribute to our mission of keeping the wild WILD. Find out more about our commitment to DE&I at yeti.com/esg.html.

All applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.

Pay Range:

Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

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