Underwriting Business Analyst I

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The Underwriting Business Analyst I supports the conversion team by identifying, documenting, and resolving defects in underwriting systems. This role requires close collaboration with developers, product owners, and underwriting teams to ensure data accuracy, system functionality, and process efficiency. The analyst also contributes to training, documentation, and quality assurance efforts that are critical to the overall success of the conversion process.

Essential Functions:

• Serves as first point of contact for users seeking assistance with policy administration systems

• Assists and performs troubleshooting through diagnostic techniques and pertinent questions and determines the best solution based on the issue and details provided by the user

• Leads meetings with business and technology partners on moderately complex projects to elicit, analyze, translate, improve, and document business requirements to develop a vision of the final product from ISO, NCCI, AAIS, regulatory updates, and branch and corporate office teams

• Observes and interviews subject matter experts (SMEs) to document responsibilities and job processes

• Collaborates with developers and testers to ensure project objectives and functionality are understood, and the correct code is created and implemented

• Analyzes information and creates visualization aids using analysis tools such as workflows, flow charts, and Gantt charts to establish context and create shared understanding

• Creates detailed, granular and development ready requirements or stories for moderately complex initiatives

• Assists senior team members in the documentation of elicitation sessions and analysis of business requirements on larger and more complex projects

• Documents process flows and process improvements

• Assists with the implementation plan, including helping to create training plans and materials, and helping conduct any necessary training

• Collaborates and connects with SMEs and stakeholders to identify gaps and enhancements and proposes creative solutions to solve business problems and improve efficiency, accuracy, and reporting needs

• Participates in inter-team communication to ensure initiatives meet their intended outcomes, both throughout the initiative and after implementation

• Creates training plans and materials and assists with conducting training to policy administration system users regarding system functionality

• Creates testable requirements and/or stories

• Assists and performs user-acceptance testing and training tasks

• Collaborates closely with the business stakeholders and delivery team to ensure all identified scenarios are properly tested and defects are resolved

• Provides support to IT Quality Assurance team in writing test cases and performing testing

Education & Experience:

• Bachelor’s degree in insurance, business, or related field, or equivalent relevant experience

• Two years of experience in business analysis, process management, or agile development or related experience

• Prior experience with software development lifecycles (SDLC), including Agile and Waterfall preferred

• Professional certifications, such as Associate in General Insurance (AINS) or CPCU preferred

• Completion of Guidewire Business Analyst certification within 6 months in role

• Prior experience in property/casualty insurance, including underwriting, rating, or process management, or related experience preferred

Knowledge, Skills, & Abilities:

• Good knowledge of property and casualty insurance coverage options and terminology preferred

• Ability to adapt to new technologies and changing business requirements and priorities

• Good meeting facilitation skills using best practices

• Good knowledge of business analysis and the applicable tools/deliverables

• Good skills with Microsoft Word, Excel, PowerPoint, and Outlook

• Good knowledge of process mapping tools such as Lucid Charts, Visio

• Good knowledge of technical concepts such as client-server, Web applications and/or Cloud Architecture preferred

• Ability to deal with conflict, and propose solutions for resolution

• Strong verbal and written communication skills

• Strong analytical, problem solving and organization skills

• Experience with JIRA preferred

• Good customer service skills, and good written and verbal communication skills

• Occasional travel required; a valid driver’s license with an acceptable motor vehicle report per company standards required if driving

The hiring salary range for this position will vary based on geographic location, falling within either the $64,823.00-$89,327.00 range or the $71,452.00-$98,488.00 range. A hiring range represents a subset of the full salary range.  The actual salary will depend on several factors, including relevant education, skills, and experience of an applicant, geographic location, and business needs. 

Our employment practices are in accordance with the laws that prohibit discrimination due to race, color, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, active military status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws.

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