Director - Sales and Account Management

Job Title:

Job Description

We're Concentrix. The intelligent transformation partner - solution-focused, tech-powered, intelligence-fueled. As a global technology and services leader, we power the world’s best brands, today and for the future. Leveraging unique data insights, profound industry expertise, and cutting-edge technology solutions, we serve as a strategic transformation partner. Our aim is to empower organizations globally, streamlining their operations, interactions, and transactions.

The ideal candidate will have experience with a global digital transformation services company and possess the capability to represent a diverse array of solutions including business strategy, experience design, software engineering, automation, and operations. Candidates should have experience in engaging and building relationships with business decision makers and executives at the CXO level. Experience in the Media or Telecommunications is essential, and strategic account management skills along with a robust network within target accounts are highly advantageous for this role. This role requires the individual to be located close to client headquarters (Dallas/Frisco or Tri-State Area).

You will be responsible for:

• Understanding the digital transformation landscape.
• Understanding CX technical offerings and the value it creates for clients.
• Creating and maintaining strong relationships with business decision makers.
• Delivering sales presentations to decision makers.
• Planning and identifying opportunities that can drive account growth.
• Working with the account team to formulate and maintain the Account Growth Plan.
• Coordinating responses to RFI/RFPs.
• Coordinating with sales, technical, and delivery teams to drive positive outcomes.
• Owning the P&L and financials.
• Achieving the business KPI's (Growth %, Revenue, GM, Utilization, CSAT).

Your skills and requirements will include:

• Relevant Media and/or Telcom Industry Focus
• Experience (preferably BPO) in a strategic consulting or software development services company, selling into a major wireless carrier.
• Possess the financial and business acumen to build compelling account-growth plans.
• A confirmed ability to develop and lead Digital Transformation conversations across a broad spectrum of C-level executives and buyers.
• Robust knowledge of the client/industry space.
• Consultative Business Development mentality and approach.
• Demonstrable expertise in driving business activity, able to think outside of the box, but target driven and focused to deliver outstanding outcomes for our clients.
• Previous experience achieving revenue targets and strategic growth.
• Hardworking, with exceptional presentation and communications skills.
• Good team building and customer service skills that can help drive satisfaction.
• Negotiate effective commercial terms and agreements.
• Bachelor’s degree in a STEM discipline would be advantageous.

The base salary range for this position is $140,000- $175,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.
 

The deadline to apply for this position is June 30th, 2025.

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English

•Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.

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Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English

•Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.