Offer summary

Qualifications:

Minimum 1 year of experience in a dental office., Proficient in Dentrix practice management software., Excellent communication skills in spoken and written English., Familiarity with US dental office workflows and HIPAA compliance..

Key responsibilities:

Verify patient insurance coverage and benefits by contacting providers.

Manage patient appointment scheduling using Dentrix software.

Handle inbound and outbound calls, assisting patients with inquiries.

Participate in daily virtual huddles and coordinate patient schedules.

Job description

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CPT-9056 Dental Office Virtual Assistant

REQUIRED SERVICE: Telehealth Support VA
REQUESTED EXPERIENCE TIER LEVEL: Junior
MIN. HOURS/WEEK: 32 hours to start
SHIFT TIME ZONE: PST
SHIFT HOURS: between 830am to 530pm ; 9am to 1pm (Friday only)
SHIFT DAYS: Monday-Friday
Number of VAs: 1

GENDER PREFERENCE: Female
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: Neutral
REGION PREFERENCES: N/A

We are a busy dental practice located in California looking to onboard a reliable, experienced, and proactive Virtual Dental Office Assistant to support our front desk operations. The ideal candidate will have a background in the dental field and be proficient in Dentrix dental software.

Responsibilities

Insurance Verification: Contact insurance providers via phone to verify patient coverage and benefits.
Appointment Scheduling: Manage scheduling of patient appointments using Dentrix.
Inbound/Outbound Calls: Answer phone calls, route messages, and assist patients with inquiries.
Email Communication: Respond to patient emails and follow up on scheduling or documentation needs.
Daily Coordination: Participate in virtual morning huddles, assist in managing the daily patient schedule, and review treatment plans or special patient notes.
Team Integration: Function as an integral member of the in-office team despite being remote.
Occasional Billing Assistance: Though a billing company currently handles billing, prior experience in dental billing is considered a plus and may be needed in the future.

Qualifications

Prior experience working in a dental office (minimum 1 year).
Proficient in Dentrix practice management software.
Excellent communication skills (spoken and written English).
Reliable internet connection and backup power/internet source.
Comfortable using VoIP systems (experience with Mango, RingCentral, or similar is a plus).
Ability to work independently, manage time effectively, and stay organized.
Experience participating in team huddles and treatment plan coordination.
Experience with dental billing, claims follow-up, and patient statements.
Familiarity with US dental office workflows and HIPAA compliance.