Offer summary

Qualifications:

Bachelor's degree in a related field or equivalent work experience preferred., 4-8 years of experience in a related field preferred., Proficient in Microsoft Office, especially Excel and PowerPoint., Strong written and verbal communication skills, including presentations..

Key responsibilities:

Lead customer experience research initiatives using quantitative and qualitative methodologies.

Serve as the voice of the customer throughout the organization, leveraging insights to drive a customer-centric culture.

Manage third-party vendor relationships and conduct primary research in collaboration with cross-functional teams.

Utilize data insights to prepare internal resources and promotional materials for customer advisory boards.

Job description

This role can be remote and based anywhere within the United States. Candidates must be able to work EST time zone hours. Ideal candidates will be within a drivable distance to the Dublin, OH, office.

What Marketing Operations contributes to Cardinal Health

Marketing is responsible for assessing customer needs, market conditions and competition to inform business strategy. Marketing implements the strategy through developing, commercializing and monitoring the appropriate products and services.

Marketing Operations supports marketing and product management & development through the execution of marketing assistance programs.

Job Summary

The Advisor, Customer Insights leads Medical Distribution primary customer experience research initiatives, including quantitative and qualitative methodologies. This job is responsible for driving cross-functional action with tailored insights to develop and support the strategic objectives of the business to improve our customers’ experience with Cardinal Health US Medical Distribution.

Accountabilities in this role:

Proactively serves as the voice of the customer (VOC) throughout the US Medical Distribution organization, leveraging survey results and customer advisory board insights to drive a customer-centric culture.
Manages third-party and vendor relationships and finds additional opportunities to conduct primary research in-house with cross-functional teams, such as the Voice of Manufacturer (VOM).
Leads collaboration with analytics teams to maintain reporting and operational solutions, aligned to business need.
Seeks out partnerships with other customer-facing and primary research teams within the organization to synthesize, contextualize, and promote customer learnings.
Utilizes data insights to prepare internal informational resources, external promotional materials, and customer advisory board content.
Understands the different channels of distribution customers the organization serves and how insights impact different segments uniquely.
Maintains strong research design skills and demonstrates the ability to generate and test hypotheses.
Actively collaborates within and beyond the team and contributes to the team’s performance.

Qualifications

Proficient in Microsoft Office, particularly Excel and PowerPoint
Experienced in data storytelling
Demonstrated attention to detail and project management skills
Demonstrated strong written and verbal communication skills, including presentations
Knowledge of Cardinal Health business processes and systems
Bachelors degree in related field, or equivalent work experience, preferred
4-8 years experience in related field, preferred

What is expected of you and others at this level

Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
May contribute to the development of policies and procedures
Works on complex projects of large scope
Develops technical solutions to a wide range of difficult problems
Solutions are innovative and consistent with organization objectives
Completes work; independently receives general guidance on new projects
Work reviewed for purpose of meeting objectives
May act as a mentor to less experienced colleagues

Anticipated salary range: $66,500 - $99,645

**The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs

Application window anticipated to close: 06/27/2025 *if interested in opportunity, please submit application as soon as possible.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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