Offer summary

Qualifications:

Higher vocational training in IT with at least 3 years of professional experience., At least 3 years of practical experience in performing change requests., Experience in managing change requests from initiation to closure with stakeholders., Certificate in ITIL v3/v4 Foundation and fluent in English at least at a level B1..

Key responsibilities:

Providing status reports for implemented IT service changes to senior management.

Implementing routine changes in a live IT service environment.

Documenting procedures and changes made in IT service and managing change requests.

Participating in risk management activities and maintaining documentation of risks and mitigation actions.

Uni Systems, a member of Quest Group, has been a reliable ICT partner to companies and organizations in the European market for over 60 years. We are the first IT company founded in Greece, in 1964, and we have been supporting our clients ever since. Trusting customers, extensive solutions offering, strong partnerships and experienced people, those are the main grounds for Uni Systems’ rapid expansion of operations across geographies and industries. With more than 1450 specialized ICT professionals, established presence in more than 20 countries, and branches and subsidiaries in the heart of the European Union (Athens, Barcelona, Brussels, Bucharest, Luxembourg and Milan), we are effectively addressing the needs of European and International organizations and institutions and delivering value-added integrated solutions to our customers. Through our strong industrial vertical expertise, supported by the range of our horizontal solutions, we hold a substantial and successful track record in the delivery and implementation of large-scale, mission-critical projects in the sectors of Banking & Finance, Enterprise & Utilities, Government, and Telecommunications, as well as in EU Institutions and Agencies. Participations in real commercial implementations of best practices (i.e. ITIL, RUP, PRINCE2, PMI), has provided our people with significant experience, unique know-how and proven capability in designing, implementing and successfully supporting complex ICT projects, through a range of solutions and business areas. At Uni Systems, we support innovation, and we have been investing in the European and National research ecosystem. Our Research and Innovation (RDI) department has been successfully bidding and winning a series of research programs in promising technological areas, such as 5G, AI in Health, and Blockchain in Governance. Enabling our clients' digital transformation journey is our passion and we remain strongly committed to it.

Job description

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for an IT Service Change Coordinator to join our UniQue team.

What will you be doing in this role?

Providing status reports for implemented IT service changes to senior management.
Implementing routine changes in a live IT service environment.
Generating schedule and time estimates for IT service changes.
Participating in analysing the risks, costs and benefits of proposed IT service changes.
Documenting the procedures and changes made in IT service.
Developing, documents and implements changes based on requests for change.
Applying tools, techniques and processes to manage and report on change requests.
Using standard techniques to elicit, specify, and document requirements for simple subject areas with clearly-defined boundaries.
Assisting in the definition and management of requirements.
Risk management
Undertaking basic risk management activities.
Maintaining documentation of risks, threats, vulnerabilities and mitigation actions.

Requirements

What will you be bringing to the team?

Higher vocational training in IT with at least 3 years of professional experience in the domain.
At least 3 years of practical experience in performing change requests.
At least 3 years of practical experience in initiation to closure while engaging with relevant process owners and stakeholders.
Certificate in ITIL v3/v4 Foundation
Fluent in English at least at a level B1.

Benefits

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.

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