Offer summary

Qualifications:

Strong attention to detail and ability to make accurate decisions quickly., Understanding of modern online culture among young people., Experience in a safeguarding or educational environment is preferred., Ability to work in a fast-paced, high-volume setting..

Key responsibilities:

Monitor and assess students' online activities to identify safeguarding risks.

Liaise with Designated Safeguarding Leads (DSLs) within schools regarding critical risks.

Provide timely responses and handle high volumes of content efficiently.

Collaborate with team members to review incidents and escalate complex cases as needed.

Job description

Want to deliver tech with purpose, with people who care?

Join an organization that helps keep children safe online.

Who we are?

Headquartered in Perth, Australia, Qoria is an ASX listed global leader in child digital safety technology and services. We are a purpose driven business, operating under the ‘Linewize’ brand in North America and Asia Pacific, under the ‘Smoothwall’ brand in the UK, and under the ‘Qoria’ brand in EMEA. Our solutions are utilized by schools, school districts and their parental communities to protect children from seeing harmful content online, to identify children at risk based on their digital behaviors and to ensure teachers maintain focus and safe learning in the digital classroom. 27k schools and 6 million parents depend on our solutions to keep 22 million children safe in 180 countries around the world.

Due to GDPR restrictions applicants must be UK based.

Available Shift Patterns

24/7- on a rotational basis

Interviews

Recruitment evenings will be taking place:

Tuesday 17th June- 8pm-9pm

Wednesday 18th February- 8pm-9pm

(Please keep both times free, due to the volume of applicants a slot will be allocated)

Second Interviews will take place W/C 23rd June

Start Date

The start date for this role will be 21st July

Please note that the first 4 weeks of training will take place Monday- Friday 9am-5.30pm

What’s the position?

We are looking for Associate Education Monitoring Analysts to provide human moderation support for our Smoothwall Monitor Managed Service offering.

As a member of our Product team, you will monitor students' online activities worldwide to identify potential safeguarding risks and, when necessary, liaise with Designated Safeguarding Leads (DSLs) within schools.

The work requires a keen eye for detail, an understanding of modern online culture amongst young people and an ability to work at pace whilst making accurate decisions.

Core responsibilities

Content Assessment
Monitor and assess keystrokes and accompanying screenshots
Identify and flag safeguarding risks to schools/DSL’s
Contacting DSLs/Schools to alert them about critical risks, including but not limited to issues such as suicide and illegal content.
Provide timely responses
Handle high volumes of content efficiently while maintaining accuracy
Meet established response times for events
Collaboration and Escalation
Collaborate with team members to review unique incidents that require collective input or expertise
Escalate high risk or complex captures to a senior member of the team for review
Trend Feedback
Actively monitor and share information on emerging trends with the team to keep them informed.