Productivity Technical Specialist

About our Team:

The Productivity Technologies team is divided into two streams: Technical Training Managers and Productivity Technologies Specialists. Our team is dedicated to enhancing the organization's continuous improvement efforts through the use of technology. The Productivity Technologies Specialists work closely with internal customers to develop solutions using the Microsoft Power Suite. Our team includes experts specializing in Power Suite, SharePoint, Atlassian, and AI. We are a global team with members located in India, Thousand Oaks, US, and London, UK.

Our team’s key role in the business:

The Productivity Technologies team operates within the Technology department, focusing on internal solutions support productivity and continuous improement. Our role is to support and enhance the productivity of individual employees, teams, and departments through technological solutions. We are also responsible for technical training and continual learning using communication platforms and our LMS to drive change and upskilling.

Departments we work closely with:

We collaborate extensively with Infrastructure, App Support, End User Support, Data & Analytics, and Internal Communications departments to ensure comprehensive support and integration of productivity technologies.

Top qualities for a successful candidate:

The ideal candidate should possess a strong understanding and hands-on experience with the Microsoft Power Suite. They must demonstrate excellent written and verbal communication skills, strong organizational abilities, and effective relationship-building skills. The candidate should be confident when interacting with stakeholders and willing to assert themselves when necessary. Additionally, they must be committed to continuous personal and technical development.

Your new role:

The successful candidate will be expected to familiarize themselves with existing solutions to support fixes, updates, or potential rebuilds. They will be responsible for managing and maintaining project documentation and contributing to the development and creation of community communications. They will need to work closely with other team members and internal customers to support current and future builds. They must stay up to date with the changing technology landscape and continue their personal development
A cover letter is important to us, this offers the hiring manager valuable insights into how your skill set aligns with the role, what unique contributions you can bring to the team and why you are interested in this position. Therefore, when applying for this role online, please upload your cover letter and CV as one document.

Key Accountabilities

• Manage and maintain Power Automates and Power Apps solutions with the knowledge to troubleshoot and resolve issues within existing processes. ·
• A good understanding of the productivity tools in Microsoft 365 and the ability to collaborate with Productivity Technology Specialists to ensure seamless operation of automation tools.
• Continuously learn and develop Microsoft Power Platform skills, with a desire to develop a good understanding/knowledge of SharePoint, Power BI and Power suite.
• Providing first line support and subject matter expertise for productivity technologies, promoting the potential efficiencies. · Communicate effectively with stakeholders to understand and address their needs, setting expectations as necessary.
• Build relationships with all members of the Productivity Team and Technology in general.
• Be an evangelist promoting all our Communities of Practice, sharing knowledge and future updates related to Microsoft and CoPilot.
• Develop, manage, and maintain a centralized location of technical specification documents and a repository of training content, including online training.
• Keep oneself up to date of the latest digital and technology developments and the Microsoft 365 roadmap, including the use of AI and Copilot.
• Manage and govern our productivity and collaboration tools. · Provide modern and flexible ways of working for our colleagues, improving the stakeholder experience with enhanced information management.
• Be part of a self-managed, autonomous team, collaborating to identify and achieve the right solutions and approaches. · Uphold security and privacy standard practices, ensuring security is embedded in each activity. Facilitate the democratization of technology through continuous learning.

Skills, Qualifications & Experience 

• Strong knowledge of multiple technical areas: Microsoft 365, SharePoint Online, Microsoft Power Suite, Power BI, Excel, and SaaS productivity products.
• Experience with Atlassian Confluence and JIRA desirable.
• Good communicator and comfortable talking to people, both individually and in front of a group.
• Comfortable talking to people British and North American stakeholders
• Able to influence while problem solving and build customer and partner relationships.
• Experienced in providing technical support, training, and guidance to end-users.
• Be able to work independently and cross-collaborate, working in a fast-paced environment where technology and customer requirements change regularly.

Diversity, Equity, and Inclusion

At Sage we are committed to building a diverse and inclusive team that is representative of all sections of society and to sustaining a culture that celebrates difference, encourages authenticity, and creates a deep sense of belonging. We welcome applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, color, race, nationality, ethnic or national origin, religion or belief as creating value through diversity is what makes us strong.