Offer summary

Qualifications:

Proficient in Turkish (C1 or higher) and English (B2+)., Minimum 1 year of experience leading a team in a customer support or contact center environment., Confident with contact center metrics and performance tracking., Passionate about people leadership with strong communication skills..

Key responsibilities:

Manage a team of 10 to 12 remote support agents, guiding them through daily challenges.

Monitor performance metrics (KPIs) and provide regular feedback and coaching.

Conduct training and onboarding for new team members, ensuring they understand company culture and tools.

Collaborate with other departments to address team needs and support personal growth.

Job description

Team Lead Turkish & English Speaker (Remote, Based in Bulgaria, Cyprus or Greece)

Are you a natural team builder who thrives in people-focused environments? Do you enjoy helping others grow and succeed while maintaining high performance? If so, this opportunity is for you.

Our client is looking for a Team Lead to manage a group of around 10 to 12 remote support agents. Youll act as the main point of contact for your team, guiding them through day-to-day challenges, offering coaching, and ensuring strong motivation and job satisfaction. You'll be responsible for helping them meet targets while fostering a healthy, productive work environment.

Key Responsibilities

Promote high morale and satisfaction within your team by resolving
concerns and supporting personal growth.
Monitor and drive performance metrics (KPIs), offering regular feedback and coaching.
Provide training on tools, soft skills, and support channels.
Coordinate with Operations Managers for project-specific coaching and
training initiatives.
Raise relevant issues affecting individuals or projects with management.
Collaborate with departments like Training, Quality Assurance, and HR to
ensure team needs are met.
Conduct interviews and support onboarding for new team members, including introducing them to the company culture, tools, and expectations.

Technical Requirements

Stable internet: Minimum 10 Mbps upload/download, latency under 200ms.
At least 8 GB RAM.
Operating system: Windows 10 (64-bit) or newer.
Processor: Intel Core i5-8260U or comparable.
A smartphone capable of two-factor authentication:
- Android 8.0+ or iOS 15.0+.

About You

Proficient in Turkish (C1 or higher) and English (B2+).
Located in Bulgaria, Cyprus, or Greece.
Minimum 1 year of experience leading a team in a customer support or contact center environment (ideally international).
Confident with contact center metrics and performance tracking.
Passionate about people leadership and skilled in delivering empathetic,
motivating communication.
Comfortable adapting to change in a fast-paced setting.
Bonus if you have an interest in gaming or tech support.