Offer summary

Qualifications:

Proficient in Turkish (C1+) and English (B2+)., Genuine interest in technology and e-commerce., Comfortable learning new systems and adapting quickly., Prior experience in customer service or support roles is a plus..

Key responsibilities:

Serve as the first point of contact for customers via email, chat, phone, and social media.

Provide support and resolve customer issues with professionalism and empathy.

Ensure customer satisfaction by delivering high-quality service across platforms.

Work independently in a remote setup while collaborating with a diverse team.

Job description

Remote Gaming Support Agent (Turkish + English)

We're looking for a Customer Support Agent to join an international support team representing global brands in consumer electronics and e-commerce. In this remote role, you'll be the first point of contact for customers via email, chat, phone, and social media, offering support, resolving issues, and ensuring customer satisfaction with professionalism and empathy.

Youll receive guided training to help you grow your skills and deliver high-quality service across platforms. This is a great opportunity for someone who enjoys technology, working with international clients, and being part of a diverse remote team.

What We're Looking For

Proficient in Turkish (C1+) and English (B2+).
Based in one of the following countries: Bulgaria, Cyprus or Greece
Genuinely interested in tech, e-commerce, and providing excellent service.
Comfortable learning new systems and adapting quickly.
Able to work independently with a reliable home setup.
(Nice to have) Prior experience in customer service or support roles.

️ Tech Requirements

Stable internet: Min. 10 Mbps upload/download, with latency under 200ms.
Minimum 8GB RAM.
Operating system: Windows 10 (64-bit) or newer.
Processor: Intel i5-8260U or equivalent.
A smartphone capable of two-factor authentication:
- Android 10.0+ or iOS 15.0+.

What Youll Get

100% remote work from one of the 3 countries above.
A vibrant and inclusive culture with colleagues from 80+ nationalities.
Access to professional training and career development tools.
Opportunities to join internal interest groups (e.g. Pride, Gamers, Women at Work).
Engaging online team events and a people-first company culture.

If you are passionate about delivering great service and enjoy working in a global, digital-first environment we would love to hear from you!

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