Loan Quality Specialist I

About Origence

With 30 years at the forefront of fintech innovation, we specialize in SaaS lending solutions that lead the industry. Our core mission is customer-centric, focusing on empowering Credit Unions across the United States with the tools to offer accessible, competitive lending services. We're deeply committed to enhancing the financial ecosystem for a broad network of credit unions, members and auto dealers. We invest in our greatest assets, our employees, and foster a culture of innovation and ownership through freedom and responsibility. We celebrate fiscal accountability, operational rigor and efficiency to create a sustainably healthy and robust business for the long term.

The Loan Quality Specialist I will perform all steps in the funding held offering (previously referred to as “compliance”) process. This position requires expertise in processing, funding, and management of held offerings. Accuracy and understanding of Origence Lending Services (OLS) program guidelines are essential to the success of the position. The role requires strong written and verbal communication skills with internal and external clients.

What You Will Do

Held Offering Management

• Verify required documents are included in funding package and complete associated tasks such as rebooking vehicles, reviewing calculations, reading all notes, and reviewing credit reports.
• Compare application information with system information and resolve discrepancies.
• Ensure the names of applicants, credit union and dealership listed on the contract match the system.
• Verify all required signatures are complete.
• Verify all added product amounts are within approved guideline limits and proper forms are completed.
• Verify applicant income and vehicle value discrepancies are within approval guidelines.
• Initiate and complete re-approval of application when required.
• Verify all stipulations are satisfied.
• Input Vehicle Identification Number (VIN) into system.
• Input all contract information into required screens.
• Verify all calculations are accurate, correct input errors.
• Notify dealership of missing information via written communication and outbound calls.
• Notify credit unions of exceptions, approvals, and escalations.
• Understand and incorporate associated regulatory and compliance requirements.
• Other duties as assigned.
  
  

Communication

• Ensure all communication (internal, external, oral, written) is managed in a professional manor.
• Communicate all issues, production or otherwise and escalate, as necessary.
• Collaborate to resolve client and internal support issues both within OLS and Origence teams.
• Professionally communicate processing errors found within held offering management to leadership.
  
  

Teamwork & Culture

• Demonstrates the behaviors aligned with each value with clients and teammates across the organization.
• Value team members and commit to their growth.
• Innovate, embrace diversity of thought, and champion necessary change.
• Collaborate to create the best possible experiences for our team members and customers.
• Align on desired outcomes and take responsibility for achieving our goals.
• Work to foster and enhance teamwork within the organization.
  
  

Education

The ideal candidate:

• High School education required
  
  

Experience

• Experience working in an auto/lending service environment preferred.
• One to Two years Credit Union or OLS processing experience.
• Solid understanding of lending and loan processing procedures.
• Versatile in Indirect and Direct credit union loans.
  
  

Specialized Skills

• Work independently with a high-level of initiative.
• Excellent oral, written, presentation and analytical skills.
• Ability to organize, prioritize work, meet deadlines and established goals.
• Specialized problem solving and trouble shooting skills.
• Excellent internal and external customer service skills.
• Proficient in Microsoft Office programs.
• Excellent attention to detail with a high accuracy rate.
  
  

Perks And Benefits

• Flexible Working Environment
• Paid Time Off
• 401k (8% match)
• College Tuition Benefits/ Tuition Reimbursement
• Good Benefits options
• Company Culture! Cultural and Holiday celebrations, Theme days like Star Wars Day & Bring your Kids to Work Day, Monthly Townhalls and Quarterly Company Meetings that ensure awareness, inclusion, and transparency.
  
  

The starting hourly range for this full-time position in Greenwood Village, CO is $17.70 - $22.12 an hour. This base pay will take into consideration internal equity, candidate’s geographic region, job-related knowledge and experience among other factors. Origence maintains a highly competitive compensation program. Under company guidelines, this position is eligible for an annual bonus to provide an incentive to achieve targeted goals. Bonuses are awarded at company’s discretion on an individual basis.

Origence is an equal opportunity employer. All recruitment, hiring, training, compensation, benefits, discipline, and other terms and conditions of employment will be based upon an individuals’ qualifications regardless of race, religion, color, sex, gender identity, sexual orientation, national origin, ancestry, military service, marital status, pregnancy, age, protected medical condition, genetic information, disability or any other category protected by federal, state or local law.