Implementation Manager

We’re seeking a talented Onboarding Professional to join our team and help our clients successfully implement MarginEdge in their first 90 days. The Implementation Manager role is ideal for someone with software onboarding experience, great communication skills, excellent organization skills, and firsthand knowledge of the restaurant industry. The ideal candidate is detail-oriented, adaptably problem-solves, enjoys client interaction, and is genuinely eager to share best practices so our clients can be successful!

MarginEdge: Where hospitality meets technology

As a team built by former (and current!) restaurant operators, our mission is to bring operators the same energy, attention to detail, and passion that they bring to their guests. Our culture is deeply rooted in service, partially because that’s where so many of our team come from (including everyone on our Business Development team), but also because we believe it is just the right way to run a business. We design our software with profound empathy for the complexity of running a restaurant, and the goal of making the magic just a little easier for operators by taking the complex (read: very annoying) back office tasks off their plate, while empowering them with real-time data.

Our founders share a deep history in both owning and operating restaurants and in building successful tech companies. We are venture-backed and serve 10,000+ restaurants across the US and Canada.

We enable restaurants to make magic while knowing we are doing the same for them.

We have the utmost respect for our clients and because of this, we are unable to hire their current employees.

What type of responsibilities will I have?

• Serve as an advisor to clients who are implementing MarginEdge at their restaurant(s) in their first 90(ish) days.
• Accountable for ensuring a smooth initial setup of our platform with
• Strategically guides clients through their onboarding process and trains them on building good habits and behaviors to see success using our platform
• Engages with customers through 1:1 or group video calls, emails, or phone calls.
• Creates videos or Webinars to help train clients on various features within MarginEdge.
• Communicates with partner teams (like sales, support, and professional services) to collaborate and provide a seamless customer journey and thoroughly documents client interactions in our CRM.
• Demonstrates extensive product knowledge, especially with the inventory, budgeting, and recipe tools in MarginEdge.
• Continuously seeks opportunities to improve our processes, upskill our team, and find new, better ways to support our clients during their onboarding journey!
  
  

What qualifications or skills are required?

• Fluency in both English and Spanish (written and verbal).
• 2+ years in restaurant technology software in a Customer Success, Onboarding or Implementation role.
• Strong understanding of the MarginEdge platform or another Restaurant Management Software and its application in the restaurant industry.
• Proficient in using Google Suites, Jira and other computer applications. Familiarity with Salesforce, Churnzero, or other CRM platforms.
• Strong attention to detail and excellent organizational skills.
• Effective problem-solving skills to troubleshoot client issues and assist restaurants.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Passionate about client interaction and building strong client relationships. Not afraid to ask the hard questions and give an unpopular opinion in favor of a client seeing success.
• Adaptable and has the ability to thrive in a fast-moving environment where change is the norm.
• Eager to learn, contribute, and continuously improve processes.
• Takes pride in work and consistently aims to exceed expectations.
• Shows great communication skills and being able to communicate effectively with internal and external contacts.
  
  

What’s it like to work for MarginEdge?

Imagine the fun of a great restaurant - surrounded by a team of people (including some that you help to manage!) who care about hospitality, care about quality, and care about each other - then subtract the long nights, weekends, drunk customers at the bar...et voila, MarginEdge!

We work hard, we work fast and we fuel our work with a commitment of transparency from leadership, straight talk and trust between teams. We believe that the best people do their best work when they feel empowered - so whether you are remote or in our office (likely eating a catered lunch from our clients in our baller, brand new penthouse HQ in Ballston) you get to work with your manager to call your shot on what works best for you. Did we mention it has a full commercial kitchen and is walking distance (covered walking, that is) from the metro?

Benefits (Shut The Front Door, They Are Amazing)

In order to fuel this rocket ship, we need to build a team as passionate about our work and product as we are. We believe that top talent (that’s you!) should feel deeply connected to their work, appreciated for the time they give to building our organization and have the balance necessary to give their best during work hours and all those after-hours too. We do this by offering a suite of kick ass benefits not only to be competitive and catch the eye of super smart people (that’s you again!) but also provide the foundation for a career you love and a life outside of work you love just as much.

• Unlimited Paid Time Off (and we mean it, we encourage your healthy work life balance!)
• Medical, Dental, Vision, and Short/Long-Term Disability Insurance (preventative care for the win)
• Health Savings Account with employer match (dependent upon your medical plan selection)
• Commuter benefits with employer contribution (excluding limos and helos - for now)
• Generous Life Insurance Plan
• Short- and Long-term Disability
• Company-Paid Holidays
• 401(k) and matching
• Stock Options to buy into everything we are doing to support this industry
• 12-week fully Paid Parental Leave
• Lunch catered twice a week at our HQ in Arlington (we exclusively cater from our clients, too!
• A wellness program that sponsors healthy activities such as step challenges and provides discounts to gyms and fitness classes.
  
  

Check out our 100% “Recommend to a Friend” rating from anonymous employee reviews on Glassdoor.

Oh, and our recognition in the Washington Post as a top small businesses to work for in 2021, 2022, 2023 and 2024!

And most important, what our customers think about our work on Capterra and G2 Crowd.

Our Fine Print is Bold: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran, marital, disability status or any other characteristic protected by law. You be you. While we are proudest of our commitment to exceptional culture and creating a truly excellent work environment, we see our benefits as an extension of that belief. Our benefits package is designed to be exceptionally competitive and a reflection of our commitment to a best-in-class workplace for all.

As a team built by former (and current!) restaurant operators, our goal to bring our clients the same energy, attention to detail and passion that they give their guests. Our culture is deeply rooted in service—partially because that’s where we came from but also because we believe it's the right way to run a business. We design our software with profound empathy for the complexity of running a restaurant.

Our dream is to make the magic just a little easier for operators and their teams. We believe in crazy things like knowing how much waste your kitchen is producing and what your total spend is during the period. Solving these kinds of problems is really freaking hard to do, which is why we develop cutting-edge technology that answers these questions with data science.