Offer summary

Qualifications:

High School Graduate or GED equivalent required; two years of college preferred., Two years of customer service experience required; help desk experience preferred., Effective analytical, problem-solving, and communication skills are essential., Proficient with PC applications and systems such as Outlook, Word, Excel, and Teams. .

Key responsibilities:

Provide customer service support to external Agent and Group customers via help desk phone line.

Conduct special assignments as requested and analyze membership reports.

Resolve external customer membership issues and coordinate multiple activities with varying timelines.

Make decisions within the scope of responsibility where operational guidelines are non-existent.

Job description

Our Client, a Health Insurance company, is looking for an Administrative Coordinator for their Remote location.

Responsibilities:

Provide customer service support (Membership and Billing web-based tools) to external Agent and Group customers received from the help desk phone line. Additionally, conduct special assignments as requested, analyze membership reports, and resolve external customer membership issues.

Requirements:

Two years of customer service experience required; help desk experience preferred.
Organizational skills and ability to prioritize; must be able to coordinate multiple activities with varying timelines, and have effective verbal, written communication, and interpersonal skills required.
Effective analytical (attention to detail), and problem-solving skills to identify, evaluate, and recommend application/system solutions required.
Self-starter, ability to work independently or in a team environment and consistently produce high quality results required.
Ability to make decisions within scope of responsibility where operational guidelines/procedures are non-existent required.
Proficient with PC applications and systems (e.g. Outlook, Word, Excel, Teams, etc.) required.
Working knowledge of the Client self-servicing applications and operating systems considered a plus (eMVP, eBilling, Secured Services, Members Edge, GroupCRM).
Minimum of 1-3 years of healthcare (membership & billing specific) experience preferred.
High School Graduate or GED equivalent required. Two years college preferred.

Why Should You Apply?

Health Benefits
Referral Program
Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

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