IT Help Desk Supervisor

Salary

$66,309.48 Annually

Location

DeKalb County, GA

Job Type

Full Time Salaried

Job Number

2024-08795

Division/Section

District 3-5 County Position

Opening Date

06/02/2025

Closing Date

6/16/2025 11:59 PM Eastern

• Description
• Benefits
• Questions
  
  

Description

We are Accepting Applications for the Following Position:

IT Help Desk Supervisor (10037)

Founded in the 1920s and headquartered in Decatur, GA, DeKalb Public Health (DKPH) works to protect, promote and improve the health and well-being of all DeKalb County residents.

Our vision is for a healthier DeKalb where all residents have equitable access to public health resources and live healthy lives. If you have a passion for people and are looking to make an impact on the health of the community, we invite you to join our team! For more information about our agency please visit dekalbpublichealth.com.

LOCATION: Richardson Health Center

DIVISION/DEPARTMENT: IT

SALARY INFORMATION: $66,309.48 Annually / Pay Grade M / Job Code ITM010

Exceptional Benefits Include

• 13 Paid Holidays
• 3 Weeks Annual Leave
• 3 Weeks Sick Leave
• Flexible Schedules within our core working hours of M-F 8:15am-5pm
• Pension Plan
• Employer 401K Match
• Payroll Deductible Health Benefits
• Payroll Deductible Flex Benefits
• Flexible Spending Accounts
• Worksite Wellness
• Diverse Workforce
• Opportunities for Growth
• Hybrid teleworking option for eligible positions after probation
  
  

Job Responsibilities

Manages the development and support of information systems. Oversees the work of staff involved in programming, computer operations or support services. Directs subordinate supervisors and staff.

Minimum Qualifications

Associate degree in a related field from an accredited college or university and three (3) years in a managerial or supervisory role;

OR

Two (2) years of experience at the lower-level Systems Architect (ITP024) or position equivalent.

Note: An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year- over-year

Additional Information

NOTE: Thank you for your interest in DKPH. Due to the volume of applications, we are unable to provide application status by phone or email. All qualified candidates will be considered but may not necessarily receive an interview.

Selected applicants will be contacted for next steps. Applicants who are not selected will not receive notification. We have the right to close any position at any time for any reason.

Employment with DeKalb Public Health is not complete or official until applicants meet all pre-employment requirements. Requirements for this position may be subject to: Pre-Employment Drug Screening, Criminal Background Check/Fingerprinting, Previous Employment Reference Check, Specific Immunizations, Motor vehicle check, and/or Education and/or Licensure verification.

ALL APPLICANTS MUST APPLY FOR THIS POSITION & COMPLETE APPLICATION IN: ”Career Opportunities” at Job Opportunities | Locations: dekalb county | Sorted by Posting Date descending | JOB OPPORTUNITIES (governmentjobs.com)If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: jannise.gray1@dph.ga.gov.

DEKALB PUBLIC HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER.

Standard Benefits For FULL Time Salaried Employees

In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan, deferred compensation, 13 paid holidays, vacation & sick leave, dental, vision, long term care, and life insurance.

No benefits are offered for part time employees.

01

The answers you provide to the supplemental questions will be used to determine if you meet the minimum qualifications for this position. Your responses pertaining to specific work experience and education must be clearly shown in the areas for work history and education on your application. Your application must be completed in full before it is submitted. We do not accept additional information after your application has been received by the Personnel Department. Do you accept these conditions?

• Yes
• No
  
  

02

Are you a current employee of DeKalb Public Health?

• Yes
• No
  
  

03

What is your highest level of education completed?

• Doctorate's Degree
• Master's Degree
• Bachelor's Degree
• Associate's Degree
• High School Diploma
• GED
  
  

04

How many years of experience in a Help Desk Technician role do you have?

• None
• Less than 1
• 1+ year
• 2+ years
• 3+ years
• 4 or more years
  
  

05

How many years of experience do you have in health information systems, informatics or related technical experience?

• None
• Less than 1 Year
• 1+ Years
• 2+ Years
• 3+ Years
• 4+ Years
• 5+ Years
• More than 6 Years
  
  

06

How many years of experience do you have in creating documents for internal help desk processes and procedures?

• None
• Less than 1 year
• 2 - 3 years
• 4 - 5 years
• More than 5 years
  
  

07

How many years of experience do you have managing an IT Helpdesk?

• None
• Less than 1 year
• 1 to 3 years
• 3 to 7 years
• 8 to 10 years
• More than 10 years
  
  

Required Question

Employer Georgia Department of Public Health (GA)

Address 200 Piedmont Ave, SE

West Tower

Atlanta, Georgia, 30334

Website http://dph.georgia.gov