Offer summary

Qualifications:

Previous experience in travel planning, customer service, or cruise booking is a plus., Strong communication and interpersonal skills are essential., Detail-oriented and organized, capable of managing multiple client needs simultaneously., Must be 18 years or older with access to a computer and reliable internet connection..

Key responsibilities:

Consult with clients to understand their cruise preferences and travel goals.

Recommend cruise lines, ships, itineraries, and stateroom categories based on client needs.

Book and manage cruise reservations, including excursions and onboard services.

Provide pre- and post-booking support, including payment schedules and documentation.

Job description

Job Title:

Cruise Vacation Planner – Remote

About Destination Knot:

At Destination Knot, we specialize in crafting unforgettable vacation experiences—especially on the open sea. From romantic Caribbean sailings to family adventures and group cruises, our team helps clients find the perfect itinerary, cruise line, and onboard experience tailored to their travel dreams. We pride ourselves on delivering high-touch service with industry expertise and attention to detail.

Position Overview:

We are seeking a friendly, organized, and knowledgeable Cruise Vacation Planner to join our remote team. This role involves consulting with clients, recommending cruise options, managing bookings, and supporting travelers throughout their journey. Whether you're an experienced cruise enthusiast or eager to learn the ropes, this is an exciting opportunity to help others explore the world by sea.

Key Responsibilities:

Consult with clients to understand their cruise preferences, destinations, and travel goals

Recommend cruise lines, ships, itineraries, and stateroom categories based on client needs

Book and manage cruise reservations, including excursions, dining, and onboard services

Provide pre- and post-booking support, including payment schedules, documentation, and FAQs

Monitor cruise line promotions and offers to match clients with the best value

Collaborate with suppliers and customer support teams to resolve issues and confirm details

Maintain accurate records of client information, bookings, and communications

Qualifications:

Previous experience in travel planning, customer service, or cruise booking is a plus

Strong communication and interpersonal skills

Detail-oriented, organized, and capable of managing multiple client needs at once

Comfortable working remotely using digital tools and booking platforms

Passion for cruising and helping others plan memorable experiences

Must be 18 years or older with access to a computer and reliable internet connection

What We Offer:

Fully remote and flexible work environment

Cruise industry training and development

Access to preferred cruise suppliers and booking tools

Supportive and collaborative team culture

Performance-based incentives and travel perks

Opportunities for growth within the company

Work Environment:

This is a fully remote position with flexible hours. Ideal for individuals who are client-focused, self-motivated, and excited about the cruise industry.

Required profile