Offer summary

Qualifications:

Excellent verbal communication skills in English., Strong organisational skills and attention to detail., Confident using computers and familiar with standard business software., Experience with GoHighLevel CRM is a strong advantage..

Key responsibilities:

Respond to customer enquiries across multiple platforms via our CRM.

Accurately enter job details and maintain customer records in the CRM.

Quote customised ducted air conditioning packages based on customer requirements.

Follow up with customers on sent proposals and answer questions to close the sale.

Job description

This is a remote position.

Schedule:

Brisbane business hours: 8:00 am – 5:00 pm AEST with an hour unpaid break

The standard workweek runs from Saturday through to Wednesday, with Thursday and Friday as the designated weekend

Availability to work on Australian public holidays is required; however, time off in lieu will be arranged to compensate

Role Summary:

We are seeking a detail-oriented and customer-focused Sales Assistant to join our team. This role involves handling customer enquiries, managing CRM workflows, supporting quoting and proposal stages, and ultimately helping guide customers through the sales process for ducted air conditioning systems. This role is a mix of sales and customer service.

Key Responsibilities:

Respond to customer enquiries across multiple platforms (Facebook, Instagram, webchat, SMS) via our CRM

Accurately enter job details and maintain customer records in the CRM

Perform heat load calculations to determine appropriate sizing for ducted air conditioning systems (comprehensive training will be provided)

Gather customer information via phone, SMS, or email

Take accurate notes and perform data entry with attention to detail

Manage CRM pipeline stages using Heat Factory CRM

Respond to and manage ongoing customer conversations through the CRM

Review and interpret customer floor plans to calculate ducted system size required for quoting

Manage the estimating inbox and respond to relevant enquiries

Make discovery calls to understand customer needs during the quoting stage

Quote customised ducted air conditioning packages based on customer requirements

Create and send personalised proposals tailored to customer needs

Process completed site inspections and prepare them for quoting/proposal stage

Process ‘won jobs’ and coordinate with the operations team for bookings

Follow up with customers on sent proposals and answer questions to close the sale

Progress into pricing jobs and preparing detailed customer proposals

Requirements

Ideal Candidate Attributes:

Excellent verbal communication skills in English, with clear and professional articulation

Strong organisational skills and a high level of attention to detail

Confident using computers and familiar with standard business software

Experience with GoHighLevel CRM is a strong advantage

Background in HVAC or air conditioning sales is beneficial but not required

Benefits

Independent Contractor Perks:

HMO coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.

ZR_23852_JOB

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