Data Support Analyst

MindBridge AI is the world's leading AI powered financial risk discovery platform. We help financial professionals access better ways of working by identifying, surfacing, and analyzing risk across broad financial datasets.

Data Management sits at the heart of our business. As a valued team member, you will be responsible for providing advanced data support to our key customers. Your data transformation skills and expertise in diagnosing issues will be invaluable in guiding MindBridge customers and the team to the right solutions.

In this role, you will:

• Provide data transformation support through tickets
• Clean, format, and transform large datasets using Python or Excel
• Research, document and provide executable solutions to data issues, by leveraging internal tools and collaborating cross-functionally as necessary
• Provide professional customer support including courteous and timely communication throughout all levels of interaction
• Understand and translate complex product and technical concepts to non-technical customers
• Collaborate cross-functionally to build and execute smooth ETL transition processes from Implementation to Support, including data loads through the API
• Employ continuous improvement methodologies within the workspace, identifying and removing waste processes
• Lead the creation and enhancement of data issues resolution workflows, technical documentation, including data requirements and FAQs
• Support the greater Global Services team on ad-hoc data ingestion projects for strategic customers
• Work in cross-functional teams to deliver large scale data ingestion projects
• Leverage APIs to improve internal processes and workflows
• Be the data ingestion product expert and stay up to date on new features
• Provide feedback and influence the product decisions based on customers' data needs
• Take an active role in software/release testing
  
  

To be successful in this role, you:

• Are proficient in manipulating large, complex datasets using Python
• Are comfortable with maintaining API requests
• Can create API requests
• Are dedicated to delivering exceptional support and exceeding customer expectations
• Are data-driven and have strong analytical and problem-solving skills
• Can adjust priorities on the fly and thrive in a fast-paced environment and culture
• Are comfortable learning complex software and delivering training to non-technical users
• Can navigate complex customer organizations and manage feedback professionally
• Have strong communication skills and can comfortably communicate with customers from a wide variety of backgrounds
• Are willing to support customer requirements that, on occasion, fall outside of normal business hours, such as providing support coverage for UK or EU customers

Desired education and experience:

• Must be permanently located within the EST time zone in Canada
• 3+ years of experience in a customer facing role providing customer service, consulting, or support role in a software/technology company
• Experience with CRMs and ticketing systems such as Jira, Zendesk, etc.
• Advanced scripting and data cleansing experience in Python. Knowledge of the Pandas and NumPy libraries preferable.
• Proficient with Microsoft Excel (formulas, formatting etc.)
• Computer Science/Accounting/Business degree or equivalent experience required
• Experience with ERP systems (NetSuite, Sage, SAP, etc.) is an asset
• Knowledge of processes, development, and operational ability in diverse ETL environments (Informatica, DataStage and/or Talend) is an asset
• Financial audit or accounting experience is an asset

Requirements contingent on employment:

• Fulfill requirements necessary to obtain full background check.

Why You’ll Love Being Part of Our Team: 

 📈Competitive Compensation and Equity 

🏠 Flexible Work – Hybrid or Remote 

🍏 Comprehensive health benefits and wellness programs 

📚 Professional development opportunities 

🌴 Flexible Time Off 

💰 Company Matched Retirement Plans 

🔕 Unplug and recharge - 4 company-wide digital detox days annually 

Equal Opportunity at MindBridge: 

At the heart of our global success lies commitment to diversity and inclusion. We rigorously enforce an equal opportunity policy in all aspects of employment, championing merit and qualifications as our benchmarks. MindBridge is a proud equal opportunity employer, embracing applicants of all backgrounds without regard to race, nationality, religion, gender, disability, or any other factors. 

At MindBridge, we are committed to providing an accessible candidate experience. If you require accommodations during the interview process or beyond, please inform us. We will work with you to provide necessary support and reasonable accommodations while maintaining confidentiality. Your comfort and participation are paramount to us. 

Please be advised that we may use AI tools in the processing of your application.