Brokerage Supervisor II - REMOTE

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position supervises the processing of documents in compliance with Customs and other government regulatory agency requirements. He/She manages the workload of hourly staff, developing team goals, implementing and enforcing policies and procedures, and training hourly employees on compliance with regulations and requirements. This position maintains productivity and is well versed on international commerce and transportation industry changes. He/She manages customer relationships for assigned clients and oversees services provided to the clients. This position manages and distributes team’s workload, tracks and reports statistics, resolves customer service issues, and oversees all aspects of the account.

Responsibilities:

• Supervises account management process.

• Conducts exception reviews.

• Supervises the brokerage financial management process.

• Helps prepare and distribute internal audit reports to inform Trade Management Services management.

• Conducts and provides guidance for root cause analyses to develop corrective action plans.

Qualifications:

• Bachelor's Degree or International equivalent - Preferred

• Proven analytical, verbal/written communication, customer service, and time management skills

• Knowledge and use of Microsoft Office Suite (Word, PowerPoint, Excel, and Access, if necessary)

• Strong knowledge of Customs and Border Protection Regulations

• Willing to travel

• Customs Brokers License - Preferred

• International Trade, Logistics or Freight Forwarding experience - Preferred

• AES, FTZ, and Warehouse knowledge - Preferred

• The candidate must be bilingual in both English and Spanish - Required

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $56,640/year to $105,060/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

The company offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program.

Other Criteria:

Job Grade: 20C

Shift: Monday - Friday 8AM - 1700, with overtime as well some 2ns shift work.

Last day to apply is June/12/2025 End of day

Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.